Medical Equipment Delivery Driver (Bangor, ME)

Medical Equipment Delivery Driver

We are looking for a dedicated, service-oriented professional to join the Surgi-Care Branch of Enovis as a Medical Equipment Delivery Driver. This role focuses on serving Bangor, ME.

As a Consignment Service Technician, you will play a key role in ensuring the timely, accurate, and safe delivery, stocking, and management of company products. Your contributions will directly support our mission to provide exceptional service and reliability to our customers.

Key Responsibilities:

• Appropriately manages assigned territory in order to achieve service goals.
• Process all orders in a timely and accurate manner.
• Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Performs routine evaluation of customer clinic needs and works with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy.
• Actively maintains operational targets/metrics, collaborating with Sales and Operations to overcome challenges.
• Assists in troubleshooting and resolving issues that arise at consignment locations.
• Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
• Supports new account launches, including initial in-servicing and managing key customer relationships.
• Evaluates workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives.
• Develops and maintains thorough knowledge of Enovis healthcare solutions and product to support customized programs for customers.
• Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both Enovis and Surgi-Care.
• Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.

Minimum Basic Qualifications:

• High School Diploma or GED required.
• Minimum of 1 year of experience with inventory and/or customer service required.
• General working knowledge of customer service-related practices required.
• Experience with inventory management software and/or order processing systems preferred.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
• Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.
• Must possess a valid Driver's License and current automobile insurance.
• Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.

Travel Requirements:

• Required to travel up to 95% of the time.
• Overnight travel is not required.
• Includes considerable time spent traveling in car to customer accounts as dictated by territory.
• Must be willing to travel to various local clinic sites, using company-provided vehicle, upon request as dictated by territory.

Work Environment and Physical Demands:

• Field based (i.e., patient homes, physician's offices, hospitals, clinics, etc.).
• The noise level in the work environment is usually moderate.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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