Market Support Specialist

Overview We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written. If you are interested and qualified for this role, we invite you to apply. Responsibilities Support the Commercial and Specialty lines of business and partners with relationship management in the management of banking portfolios. Provide a wide variety of administrative duties in support of multiple relationship managers or executive team members within an assigned market. Assist Relationship Management in developing new lending and depository business with existing and prospective customers. Process and ensure accuracy of loan documentation for closings, entering financial information into the loan system (nCino) and ensuring all necessary documentation is included. Process/input loan opportunities into nCino from term sheet phase to ultimate loan closing. Collaborate with EBS/Operations team on deal discussions and weekly huddles to coordinate workflow tasks and closing timelines. Collaborate with relationship managers on the collection of necessary information from clients, including financial statements, covenant compliance certificates, and borrowing base reports. May close executable loan documentation on behalf of the company at the request of manager(s). Forward executed loan documentation to the appropriate internal department and ensure documents are sent for booking in a timely and efficient manner. Focus on overall bank relationship for customers, including loan and deposit relationships. Coordinate opening of deposit and other banking services with banking center or back‑office partners. Provide support by applying payments, quoting payoffs, providing statements, and researching loan maintenance or history. Maintain existing loan portfolio in an administrative capacity, managing and minimizing loan exceptions, past‑due balances, and updating loan portfolios. Support relationship managers regarding maturing reports and exceptions. Proactively interact with relationship managers, clients, and attorneys regarding routine to moderately complex account inquiries, problem resolution, and account maintenance issues. Administer programs, projects, or processes specific to the line of business served; work with regulators, internal review, or risk as requested. Support market leaders and RMs with planning and execution of client events, meetings, and entertainment. May support the department with general administrative tasks such as organization charts, tracking associates’ time off, and ordering supplies. Qualifications Minimum 5 years of administrative support experience in roles interfacing with managers, executive leaders, and customers. Well-developed understanding of lending policies, regulatory requirements, and collateral perfection requirements. Proficiency using Microsoft Office Suite (Excel, Word). Ability to follow and understand complex instructions and maintain written/electronic records. Strong interpersonal, written, and verbal communication skills. Associate’s degree in business, management, or a related field (Preferred). Experience using loan and deposit platform for report generation and gathering purposes (Preferred). Physical Requirements Compliance with all compliance requirements imposed by First Financial Bank, including BSA, AML, OFAC, and all other lending and deposit compliance requirements. Pay Range $26.44 per hour to $34.13 per hour. Benefits Relevant, thoughtful benefits and programs that support the holistic wellbeing of associates. Please review our Benefits Guide for details. Equal Employment Opportunity Statement We are an E-Verify Employer. All roles are incentive eligible (except Co-Op, Intern, or Student positions). The company does not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr First Financial Bank