Account Manager
Seven Oaks Search Group
About the Company
Our client is a well-established manufacturing company headquartered in Orlando, FL. Known for precision-engineered products and a long-standing reputation for excellence, they serve a national customer base across a variety of industrial sectors. The company prides itself on delivering exceptional service, innovation, and quality - and they're looking for a skilled Account Manager to help deepen customer relationships and drive continued growth.
About the Role
The Account Manager will be responsible for managing and growing key customer accounts, serving as a primary liaison between the company and its clients. This role requires a strategic mindset, strong relationship-building skills, and the ability to collaborate with internal teams (operations, production, engineering) to deliver outstanding service and solutions.
Key Responsibilities
Our client is a well-established manufacturing company headquartered in Orlando, FL. Known for precision-engineered products and a long-standing reputation for excellence, they serve a national customer base across a variety of industrial sectors. The company prides itself on delivering exceptional service, innovation, and quality - and they're looking for a skilled Account Manager to help deepen customer relationships and drive continued growth.
About the Role
The Account Manager will be responsible for managing and growing key customer accounts, serving as a primary liaison between the company and its clients. This role requires a strategic mindset, strong relationship-building skills, and the ability to collaborate with internal teams (operations, production, engineering) to deliver outstanding service and solutions.
Key Responsibilities
- Serve as the main point of contact for assigned key accounts
- Build strong, long-term relationships with customers and stakeholders
- Identify opportunities for growth within existing accounts and help drive upselling/cross-selling strategies
- Work closely with internal departments to ensure successful order fulfillment and issue resolution
- Monitor account performance, margins, and contract terms to ensure profitability
- Prepare account reviews, usage reports, and customer feedback analysis
- Respond promptly to client inquiries, requests, and escalations with a sense of urgency
- Travel as needed (approximately 10-15%) to client sites for relationship management or issue resolution
- 5+ years of B2B account management experience, preferably in manufacturing, industrial, or related fields
- Proven track record of managing large accounts and maintaining high client satisfaction
- Experience working with cross-functional teams (production, engineering, operations, customer service)
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to understand technical products and translate customer needs into solutions
- Bachelor's degree in Business, Marketing, or a related field preferred
Vacancy posted 5 days ago
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