Custody Operations Specialist

Job Description

Job Description

Job Title: Custody Operations Specialist Job Description

The Custody Operations Specialist works in a large, quiet vault environment, ensuring the accurate filing, storage, and retrieval of loan documents. This role is highly physical and detail-oriented, requiring extensive walking, frequent use of step stools, and continuous interaction with both physical files and computer systems to maintain document integrity and support production needs.

• Perform a variety of vault functions, including pulling loan files, returning files to their proper locations, and conducting quality control checks on filing accuracy.
• Verify that loan files are stored in the correct locations according to established filing standards and organizational systems.
• Search shelves thoroughly when files are missing, checking the entire shelf and surrounding areas to locate misplaced documents.
• Use computer systems and search tools to research and track missing files, reviewing where files were last seen and identifying files that arrived at the same time as the missing item.
• Conduct physical searches for files around the vault, including desks, under desks, carts, and other potential storage areas.
• Navigate multiple computer systems, databases, and applications to locate, update, and verify file information.
• Handle document custody tasks in a production-based environment, ensuring timely and accurate processing of files.
• Apply strong attention to detail and analytical skills to identify filing errors, discrepancies, and potential issues in document organization.
• Use Microsoft Office tools, especially Excel, to support tracking, reporting, and documentation related to custody operations.
• Maintain a high level of accuracy while multitasking and managing multiple file requests and research tasks simultaneously.
• Lift boxes or files weighing up to 30 pounds as needed to support vault operations.
• Remain on your feet for the majority of the shift, walking extensively throughout the vault to perform daily tasks.
• Follow established procedures and guidelines for document handling, custody, and vault security.
• Contribute to a production-focused environment by meeting performance expectations and supporting team workflows.

• Basic proficiency in Microsoft Office, with particular emphasis on Microsoft Excel.
• Experience in a production-based environment where accuracy and efficiency are critical.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical skills with high attention to detail and accuracy in handling documents and data.
• Ability to navigate multiple computer systems, applications, and search tools to find and verify information.
• Ability to multitask effectively while managing multiple file requests and research activities.
• Capability to lift up to 30 pounds to handle boxes and files in the vault.
• Ability to remain on your feet and walk for most of the day in a physically active role.
• Skill in navigating various computer databases to research and track file locations.

• Experience with document custody or vault operations.
• Familiarity with filing systems and organizational structures for large volumes of documents.
• Comfort working in a production environment with time-sensitive tasks.
• Proficiency with general computer use and data entry.
• Ability to use step stools safely to access higher shelves in the vault.

You join a team that values accuracy, reliability, and thoroughness in a critical operational function. The environment supports focused, independent work while offering clear processes and expectations. You benefit from a structured schedule, a stable workload, and the opportunity to build strong operational and analytical skills with document management and computer systems.

This role is based in a very large, quiet vault that functions as an office warehouse full of files organized by customer and loan number. You spend most of the day on your feet, walking throughout the vault and occasionally climbing step stools to access higher shelves. The dress code is business casual, and comfortable shoes, including tennis shoes, are appropriate due to the physical nature of the work. You work with computers and various databases in conjunction with physical files to support custody operations. The position follows a weekday schedule, with hours from 7:30 a.m. to 4:00 p.m., Monday through Friday.

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Minneapolis,MN.

This position is anticipated to close on Sep 4, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.