Operations Specialist I - Dividend and Bond Payments

Operations Specialist I

As an Operations Specialist I, you will be a dedicated resource for the Dividend and Bond Payments team. In this role you would use risk management, critical thinking and problem solving skills to provide support for manual, exception-based, complex and/or highly specialized processes. You will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements.

If you have exceptional attention to detail, enjoy analytical and fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Execute oversight activities to validate system processes are operating as designed. Run and analyze reports as required to resolve exceptions while ensuring adherence to all regulatory and firm policy requirements
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC business units, external customers or industry participants. Address escalated questions independently
• Reduce risk and/or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required
• Provide accurate analysis and processing support for exception-based, complex, and highly specialized processes. Accurately review, verify, and/or record data into technology supporting department processes
• Train and act as a resource for other team members
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent and 3 years of job-related experience
• Ability to handle multiple priorities in a fast paced and deadline driven environment while working both independently and within a team environment
• Advanced customer service skills and strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Effective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements. Ability to gather and analyze relevant information clearly and effectively with strong attention to detail and confidentiality
• Proficient computer skills in Microsoft-based software products including Word, Excel and Outlook

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience
• Previous experience in the securities or banking industry preferred
• Ability to integrate Excel Access databases into daily work

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Location: Minneapolis, United States of America