Senior Payment Operations Manager

Job DescriptionWhat is the opportunity?This role oversees and enhances the payments operations department within Wealth Management Operations by leading and managing an operations team with a strong client-first focus that prioritizes quality, timeliness, and exceptional service delivery. The incumbent is responsible for ensuring operational excellence through accuracy, efficiency, and compliance while maintaining enhanced operational risk and service standards and delivering solutions that meet ultra-high net worth client needs.What will you do?Team Leadership & Development – Mentor and develop team of associates and analysts; manage direct reports through 1:1s and career development while attracting and retaining high-quality talentStrategic Communication – Highlight current and future team and departmental needs to management; share expert knowledge and ensure diverse viewpoints are heardQuality, Performance & Production Support – Maintain quality and customer service standards; monitor employee performance; provide production support and regular reporting on payment operations, transaction volumes, fraud incidents, and compliance metricsProcess Improvement & Efficiency – Identify improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction through best practices and technologyRisk Management & Compliance – Contribute to continuous improvement of risk and controls environment; spot opportunities and collaborate on implementing regulatory, risk, and compliance initiativesComplex Issue Resolution – Resolve complex wire transfer issues and production incidents while delivering exceptional customer serviceStakeholder Relationship Management – Foster and maintain strong relationships with internal and external stakeholdersCultural Leadership – Act as culture carrier embodying the Firm's core values; serve as a role model across OperationsWhat do you need to succeed?Must-haveLeadership & Team Management – 5+ years demonstrated experience leading and managing teams effectivelyCommunication & Stakeholder Relations – Exceptional verbal, written, and presentation skills with ability to work across all organizational levelsProblem-Solving & Analysis – Advanced analytical and resolution capabilities for complex processes and escalated issuesAdaptability & Performance Under Pressure – Thrives in rapidly changing environments with shifting priorities and delivers effectively in high-stress situationsTechnical Expertise & Credentials – Securities license 99 (or ability to obtain within 120 days), proficiency with MS Office, and 5+ years' experience in securities, banking, technology, risk, or cash management operations; 4-year degree or equivalent experience requiredNice-to-haveDomain Expertise – 5+ years' experience in securities, credit operations, and/or risk controlLeadership & Project Management – 5+ years' demonstrated experience in leadership, change management, project management, and vendor management with executive-level communication skillsAnalysis & Risk Control – Advanced analytical capabilities and risk control experience supporting complex operationsClient Servicing & Technical Tools – Ultra High Net worth client servicing experience with proficiency in JIRA toolsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities Access to a variety of job opportunities across businessThe good-faith expected salary range for the above position is $90,000-160,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsActive Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process ImprovementsAdditional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLISCity:MinneapolisCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2026-08-04Application Deadline:2026-08-18Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000182537Date posted : 2026-08-04Profession: OperationsEmployment type: Full time