Senior Payment Operations Manager

Payments Operations Manager

This role oversees and enhances the payments operations department within Wealth Management Operations by leading and managing an operations team with a strong client-first focus that prioritizes quality, timeliness, and exceptional service delivery. The incumbent is responsible for ensuring operational excellence through accuracy, efficiency, and compliance while maintaining enhanced operational risk and service standards and delivering solutions that meet ultra-high net worth client needs.

Team Leadership & Development Mentor and develop team of associates and analysts; manage direct reports through 1:1s and career development while attracting and retaining high-quality talent

Strategic Communication Highlight current and future team and departmental needs to management; share expert knowledge and ensure diverse viewpoints are heard

Quality, Performance & Production Support Maintain quality and customer service standards; monitor employee performance; provide production support and regular reporting on payment operations, transaction volumes, fraud incidents, and compliance metrics

Process Improvement & Efficiency Identify improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction through best practices and technology

Risk Management & Compliance Contribute to continuous improvement of risk and controls environment; spot opportunities and collaborate on implementing regulatory, risk, and compliance initiatives

Complex Issue Resolution Resolve complex wire transfer issues and production incidents while delivering exceptional customer service

Stakeholder Relationship Management Foster and maintain strong relationships with internal and external stakeholders

Cultural Leadership Act as culture carrier embodying the Firm's core values; serve as a role model across Operations

Must-have

Leadership & Team Management 5+ years demonstrated experience leading and managing teams effectively

Communication & Stakeholder Relations Exceptional verbal, written, and presentation skills with ability to work across all organizational levels

Problem-Solving & Analysis Advanced analytical and resolution capabilities for complex processes and escalated issues

Adaptability & Performance Under Pressure Thrives in rapidly changing environments with shifting priorities and delivers effectively in high-stress situations

Technical Expertise & Credentials Securities license 99 (or ability to obtain within 120 days), proficiency with MS Office, and 5+ years' experience in securities, banking, technology, risk, or cash management operations; 4-year degree or equivalent experience required

Nice-to-have

Domain Expertise 5+ years' experience in securities, credit operations, and/or risk control

Leadership & Project Management 5+ years' demonstrated experience in leadership, change management, project management, and vendor management with executive-level communication skills

Analysis & Risk Control Advanced analytical capabilities and risk control experience supporting complex operations

Client Servicing & Technical Tools Ultra High Net worth client servicing experience with proficiency in JIRA tools

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $90,000-160,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC's high performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Address: 250 NICOLLET MALL: MINNEAPOLIS

City: Minneapolis

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-04

Application Deadline: 2026-08-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above