Billing Systems Analyst

ABOUT THIS POSITIONThe Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration — resolving billing exceptions, maintaining platform configuration integrity, ensuring clean data flow across the CPQ-to-invoice workflow, and driving the process automation that reduces manual Finance case volume.This role is the primary point of accountability for billing data quality, lead-to-customer activation accuracy, and the integration seam between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite. The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.WHAT YOU'LL DOPLATFORM ADMINISTRATION & CONFIGURATIONOwn all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform (Waystar.com) within IS&IO change control protocolsMaintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue modelsManage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generationOwn the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognitionSupport platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teamsDATA INTEGRITY & QUALITY ASSURANCEDesign and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflowsEstablish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rateConduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process libraryEnsure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic — coordinating with the IS&IO Data Engineering teamProactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediationINTEGRATION OPERATIONS & MONITORINGMonitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite — including API health monitoring, sync frequency validation, and error alertingServe as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases — triaging and resolving within defined IS&IO SLADocument all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management toolingCollaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocolsParticipate in IS&IO incident response and post-incident review processes for billing platform outages or data quality eventsPROCESS IMPROVEMENT & REPORTINGIdentify and implement configuration changes that reduce manual steps in billing workflows — specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processingBuild and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership reviewDocument standard operating procedures for billing platform administration, exception handling, and Finance case triage within the IS&IO process librarySupport the Director, Q2C Systems in RFP processes, vendor assessments, and platform roadmap planning related to billing system evolutionIdentify automation opportunities within the billing workflow and partner with the IS&IO engineering team to implement scalable solutionsWHAT YOU'LL NEEDREQUIRED QUALIFICATIONS4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organizationIntermediate to advanced SQL proficiency — able to write complex queries, perform data audits, and troubleshoot integration issues at the record levelHands-on experience with a commercial billing or subscription management platform; strong working understanding of bill plan structures and invoice workflowsFamiliarity with Salesforce CPQ data structures (Quote, Quote Line, Order objects) and their downstream billing implicationsUnderstanding of ASC 606 revenue recognition fundamentals and their impact on billing system configuration and data requirementsDemonstrated ability to work within IS/IT change control, documentation, and release management processesPREFERRED QUALIFICATIONSOracle NetSuite experience — billing, invoicing, or revenue recognition module administrationSnowflake or Google BigQuery proficiency for building operational billing data sets and Finance close reportingExperience with API integration monitoring tools (Postman, DataDog, or comparable) within an IS&IO or DevOps environmentHealthcare technology, SaaS, or recurring revenue business model experienceFamiliarity with IS&IO change management and ITSM ticketing systems (ServiceNow or equivalent) and production release protocolsPower BI or comparable BI tool experience for building and maintaining KPI dashboardsABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKSCompetitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidaysPaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groupsWaystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.SummaryLocation: Atlanta, GAType: Full time