Member Service Representative (Full-Time) - Rosedale

Overview To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members. Responsibilities Counsel members on financial wellness, identifying opportunities to deepen relationships Assist members with submitting consumer loan applications Analyze, research, and resolve complex account discrepancies and member concerns Identify and mitigate potential fraud or suspicious account activity Initiate fee adjustments or service accommodations within defined authority limits Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience Comply with all federal regulations and institutional policies related to financial services Support operational efficiency by minimizing errors and adhering to quality control measures Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions Ensure accurate and compliant handling of cash, negotiable instruments, and transactions May conduct external financial outreach, participating in local events and educational presentations May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage May assist with branch vault procedures, including opening, closing, and balancing May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Advanced skill building effective relationships through rapport, trust, diplomacy, and tact Advanced research, analytical, and problem-solving skills Advanced skill working independently and in a team environment Advanced skill maintaining composure in a high-production and changing environment Advanced knowledge of deposit and loan products, services, and operational procedures Advanced skill navigating multiple systems efficiently and adapt to evolving technologies Advanced skill exercising sound judgment and make informed decisions Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment Advanced verbal and written communication skills to engage with members and colleagues Desired Qualifications Significant experience in financial services, retail banking, or a credit union environment Additional Information Hours: Available Monday - Saturday, hours based on business needs. Location: 6417 Petrie Way Road Baltimore, Maryland 21237 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. #J-18808-Ljbffr Navy Federal Credit Union