Patient and Family Liaison

Employment Type:

Full time

Shift:

Description:

The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families, and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families. by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient’s treatment plan and resolving patient problems and concerns.

Position Highlights:

• Shift: 3 (12) hour shifts (typically weekends included)

• Benefits: Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

• Advancement: Career growth opportunities

• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Responsibilities:

• Helping the ER staff by being able to take the extra time with patients and acquiring information or history that is helpful to the care team that the patient may not have mentioned during Intake/Triage process.

• Assisting patients from the waiting room back into their assigned ER room and helping them prepare for the Nurse or Doctor to come into the room.

• Letting the patient know that there will be a nurse to come in shortly and showing them how to call the nurse on their remote should they need anything before the nurse arrives. Alerting the nurse that a new patient has arrived.

• Helping the ER nurses by taking vitals, charting, providing EKG's, getting beds ready for patients to come back, alerting the social workers when needed, and providing updates to the loved ones of patients who are waiting outside of the ER.

• Making sure they have a way home when discharged, calling a loved one to pick up, wheeling the patients outside to meet their rides, waiting with patients outside of the waiting room to make sure they are able to safely get in their ride

Required:

• Associate degree or equivalent (required)

• Basic Life Support (BLS)

• Certification as a Nursing Assistant by the Maryland State Board of Nursing (preferred)

• 1-3 years of work experience in a hospital setting

• Bilingual, English/Spanish

Pay Range:

• $17.89 - $25.04 per hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran