ON-SITE Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy team. This contract position is ideal for someone who enjoys assisting customers, handling high-volume calls, and ensuring orders are entered accurately. The person in this role will provide timely responses to inquiries, maintain a detail-oriented approach during every interaction, and help create a positive service experience.

Responsibilities:

• Manage a high volume of incoming customer calls while delivering courteous and efficient support.

• Respond to customer questions, concerns, and service requests with clear and detail-oriented communication.

• Enter customer orders accurately into the appropriate system and verify details before submission.

• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.

• Resolve routine service issues by gathering information, identifying needs, and offering appropriate solutions.

• Document customer interactions, order details, and resolutions thoroughly to maintain accurate records.

• Work closely with team members and supervisors to address escalated issues and support daily service goals.

• Previous experience in a customer service or call center environment.
• Ability to handle inbound and outbound calls in an efficient and detail-oriented manner.
• Strong data entry and order processing skills with close attention to detail.
• Clear verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced customer support setting.
• Comfortable using computer systems to document interactions and update customer information.