Outpost Supervisor- Postcard Cabins Blake Brook, Epsom NH

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Outpost Supervisor for Postcard Cabins Blake Brook, located at 76 Mountain Road in Epsom, NH 03234. Hiring pay starting at $19.00 to $21.00 per hour.

Job Purpose:

To maximize customer satisfaction by providing neat and clean guest cabins through the supervision, direction, and coordination of the cabin keeper/cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins
• Ensures that all cabins have been cleaned by checking cabin keepers' progress at the end of the day
• Supervises the completion of short notice requests for cabin changes
• Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards.
• Monitors quality of cabins by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes
• Checks VIP cabins
• Checks early morning make-up cabins
• Coordinates cleaning of cabins for proper prioritization of customer requests; VIP cabins, checkout cabins, etc.
• Assures cleaning supplies and tools are properly stored at the end of the day.
• Assists in monthly inventory of all linen and cleaning supplies
• Takes every opportunity to amaze the guests and has a strong ownership over ITR
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Responsible for assisting with the recruiting, training, and direction of new department associates
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.
• Attends meetings related to budgetary, and brand standards compliance of the property.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Work tasks are completed in varying indoor and outdoor settings: must be able to work in all weather conditions as well as temperature controlled environments.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the company on a timely basis.
• Must be able to lift up to 30 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment .

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling guest payments and assisting with inventory.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Availability is needed from 7am to 11pm.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program