Sr. Manager, Case Operations

Job Description

Job Description

*This is an on-site position in our St. Louis, MO office*

Senior Manager, Case Operations

Position Summary

Are you a leader who thrives on building high-performing teams, creating operational discipline, and improving how work gets done?

The Senior Manager, Case Operations leads the administrative operation responsible for transforming newly identified opportunities into recovery-ready inventory. Reporting to the Sr Director of Recovery Operations, this role oversees the teams and workflows that drive case conversion, investigation, settlement readiness, representation management, and file progression.

Success in this role requires balancing people leadership, operational execution, workflow optimization, and performance management. You will ensure the right cases are moving through the right processes at the right time so Recovery Operations has a consistent pipeline of high-quality recovery opportunities.

The ideal candidate is an operational leader who enjoys building structure, developing people, solving process challenges, and using data to improve results. They understand that operational excellence is not measured by activity alone, but by the quality, consistency, and readiness of the work delivered downstream.

What You'll Do

Lead the Administrative Case Operation

• Lead teams responsible for case management, investigation, file readiness, settlement readiness, representation management, and related operational workflows.
• Ensure cases progress efficiently from identification through recovery-ready status.
• Establish clear expectations, priorities, and accountability across teams.
• Balance capacity, workload distribution, and operational priorities to maximize throughput and effectiveness.
• Ensure high-value opportunities receive appropriate attention and stewardship.

Drive Case Conversion & Settlement Readiness

• Improve the speed and quality of case conversion activities.
• Ensure files contain the documentation, intelligence, and next steps necessary for successful recovery efforts.
• Monitor inventory health and progression throughout the lifecycle.
• Reduce delays, rework, and operational bottlenecks that impact downstream recovery activity.
• Drive consistency in investigative, documentation, and settlement-readiness processes.

Build & Develop High-Performing Teams

• Lead, coach, and develop managers, team leads, and individual contributors.
• Create a culture focused on accountability, urgency, ownership, and continuous improvement.
• Provide ongoing coaching, feedback, and development opportunities.
• Address performance issues promptly and constructively.
• Build organizational capability through effective hiring, onboarding, and talent development.

Qualifications

• Bachelor's degree in Business, Operations Management, Healthcare Administration, or a related field.
• 7+ years of progressive leadership experience within healthcare claims, subrogation, insurance operations, revenue cycle management, payment integrity, or a similar operational environment.
• 5+ years of senior people leadership experience with responsibility for a team of supervisors
• Demonstrated success leading high-volume operational teams with measurable performance expectations.
• Experience managing workflows, capacity, productivity, quality, and operational service levels.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Proven ability to coach and develop high-performing leaders and teams.
• Excellent communication, organizational, and leadership skills.

• Experience in healthcare billing or high volume claims operations.

What Success Looks Like

Within your first year, you will:

• Improve case conversion performance and settlement-readiness throughput.
• Increase the volume and quality of recovery-ready inventory delivered to recovery teams.
• Reduce operational bottlenecks and workflow delays.
• Improve team productivity, accountability, and performance consistency.
• Strengthen operational visibility through meaningful performance metrics.
• Create a scalable operating model capable of supporting future growth.
• Develop leaders and teams that consistently execute with urgency, ownership, and discipline.

Who is Intellivo? 

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans. 

Benefits that Support you Inside & Outside of Work

• Comprehensive medical, dental, and vision insurance 
• 401(k) retirement savings plan with employer match 
• Paid time off and paid holidays 
• Company-paid life insurance and short-term and long-term disability coverage 
• Employee Assistance Program with counseling, financial coaching, legal resources
• Health Savings Account with company contributions for eligible employees 
• Wellness, healthcare advocacy, and pet benefits 
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact