Store Manager - The Fashion Mall at Keystone

Job Description

Job Description

“Is your passion in retail—and driving results through people and clients?”

We are looking for a Retail Store Manager to lead our store in Indianapolis at the Mall at Keystone. This role is built for a sales-driven leader who thrives on building client relationships, developing high-performing teams, and delivering measurable business results.

“Do you know how to turn customer interactions into long-term client relationships?”
The ideal candidate is a hands-on leader who leads from the floor, inspires a selling culture, and consistently drives revenue through team performance and client engagement.

CORE VALUES

Be Kind, Own It, Work Together, Communicate, Mentor, and HAVE FUN!

KEY RESPONSIBILITIES

Drive Sales & Client Engagement

• Lead from the front as the top sales driver and role model for clienteling excellence
• Build a client-first culture focused on relationship building, repeat business, and outreach
• Analyze sales performance and take immediate action to drive results and exceed targets
• Network within the local market to drive store traffic, brand awareness, and client acquisition

Develop a High-Performance Selling Team

• Recruit, train, and develop a team focused on selling behaviors and customer connection
• Coach in real-time on the sales floor to elevate conversion, units per transaction, and client experience
• Create accountability through clear expectations, feedback, and performance management
• Foster a competitive, energetic environment centered on winning as a team

Lead Operations with a Sales Mindset

• Ensure operational excellence supports the selling environment and client experience
• Partner with Assistant Manager on visual presentation to maximize product storytelling and sales
• Maintain strong inventory awareness and communicate trends impacting business performance
• Manage budgets, payroll, and expenses with a focus on profitability and growth

Champion Brand & Culture

• Lead through UNTUCKit’s core values while building an engaged, motivated, and client-focused team
• Promote continuous development through coaching, feedback, and partnership with leadership
• Adapt quickly to business needs while maintaining focus on sales priorities

Requirements

QUALIFICATIONS

• Proven experience as a retail manager with a strong sales track record
• Demonstrated ability to drive revenue through team performance and client engagement
• Strong leadership presence with the ability to inspire, coach, and hold teams accountable
• Excellent communication and interpersonal skills
• High level of business acumen with the ability to interpret sales data and act on it
• Experience with multi-channel POS systems and retail technology
• Flexible and adaptable in a fast-paced, results-driven environment

ADDITIONAL REQUIREMENTS

• Ability to work a full-time retail schedule (including weekends, evenings, and holidays)
• Comfortable working independently when needed
• Bachelor’s degree in business, Sales, or related field preferred
• Hours: 40 hours/week, 5 days a week

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Casual working environment
• Wellness Resources
• Gym reimbursement/rewards program
• 50-75% employee discount