Senior Business Analyst

Support process improvement initiatives by documenting current-state workflows, identifying gaps or inefficiencies, and helping define future-state recommendations. Partner with business stakeholders to gather requirements, clarify needs, document decisions, and support execution of operational and strategic initiatives. Develop and maintain business intelligence reporting, dashboards, scorecards, and executive-ready summaries that provide clear insight into team performance, trends, and progress. Support the product development team by assisting with business analysis, documentation, operational readiness, stakeholder coordination, and follow-up on product-related initiatives. Support sales and customer engagement efforts by helping prepare materials, gather information, summarize customer needs, and coordinate follow-up across internal teams. Manage and support employee experience programs, including onboarding, training coordination, intern program support, team engagement activities, and related communications. Use tools such as Power BI, JIRA, Excel, PowerPoint, and other workflow or reporting platforms to track work, analyze data, and communicate progress. Prepare clear, concise, and audience-appropriate documentation, including process maps, business summaries, presentations, dashboards, meeting notes, project updates, and leadership-ready materials. Collaborate across business operations, product, sales, customer success, analytics, and other teams to support shared goals and improve visibility across initiatives. Help measure progress against business goals by identifying useful metrics, tracking outcomes, and providing insights or recommendations based on available data. Requirements Working knowledge of business analysis, project/program support, operations, or process improvement. Strong organizational skills with the ability to manage multiple priorities, track details, and follow through on action items. Ability to analyze information, identify themes or issues, and turn findings into clear insights, recommendations, or next steps. Strong written and verbal communication skills, including the ability to tailor messages for different audiences and avoid unnecessary technical jargon. Ability to collaborate with cross-functional teams, build relationships, and support shared business goals. Strong problem-solving skills, including the ability to organize information, evaluate options, and help resolve business or operational challenges. Experience creating dashboards, reports, metrics, presentations, or other business intelligence materials. Comfort working with tools such as Power BI, Excel, JIRA, PowerPoint, SharePoint, or similar business reporting and workflow tools. Ability to support innovation by identifying new ideas, improving existing processes, and helping implement practical improvements within the team. Ability to work in a changing environment and adjust to shifting business priorities, assignments, and stakeholder needs. Core Competencies Demonstrates expertise in business analysis, process improvement, and operational support, with a strong ability to create business intelligence materials and collaborate across teams. Proficient in utilizing tools like Power BI and JIRA to track progress and provide actionable insights. Highest-signal resume keywords Business Analysis Process Improvement Power BI Dashboard Creation Cross-Functional Collaboration ATS Optimization Keywords Hard Skills Business Analysis Process Improvement Dashboard Creation Report Generation Metrics Tracking Soft Skills Organizational Skills Written Communication Verbal Communication Problem-Solving Collaboration Industry Keywords Business Intelligence Stakeholder Coordination Operational Readiness Employee Experience Programs Customer Engagement Tools & Technologies Power BI JIRA Excel PowerPoint SharePoint #J-18808-Ljbffr