Business Analyst

Senior Business AnalystLocation(s) Arlington, Virginia | Atlanta, Georgia | Chicago, Illinois | Dallas, Texas | Fort Worth, Texas | Green Bay, Wisconsin | Houston, Texas | Las Vegas, Nevada | Miami, Florida | Milwaukee, Wisconsin | Minneapolis, Minnesota | Orlando, Florida | Pinellas Park, Florida | Raleigh, North Carolina | Reno, Nevada | Salt Lake City, Utah | Wichita, Kansas Eligible for remote YesWe are seeking a Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering teams across our platform portfolio, including a regulatory registry platform, a business identity verification platform, and a business messaging platform. In this role, you will translate complex business, customer, and regulatory requirements into actionable solutions that drive product development and operational excellence. You will partner with stakeholders, internally and externally, to ensure our platforms deliver value while meeting expectations.GCH Technologies was established to deliver innovative and transformative solutions to the telecommunications industry. Founded by industry veterans with extensive experience in messaging and wireless, GCH serves as a neutral party dedicated to advancing the wireless ecosystem.Responsibilities:Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.Maintain traceability between business requirements, development work, and acceptance criteria.Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.Qualifications:Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifactsExperience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussionsExperience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.Experience with process analysis, process mapping, and documentation skills using tools (Confluence, Lucidchart, Miro, or similar platforms)Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycleExperience analyzing data using SQL or similar tools to support business decisionsExperience operating in a B2B or SaaS environment supporting customers and contractual service commitmentsExperience building or supporting similar platforms in any industry, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platformsExperience in telecommunications, messaging, or wireless ecosystems, including short codes, A2P messaging, rich business messaging, or carrier integrationsExperience leveraging KYC/KYB processes, identity verification platforms, or business entity data managementExperience with billing and subscription management platforms (Stripe, Chargebee, or similar)Experience supporting regulated industries, industry associations, or compliance-driven business environmentsExperience with business intelligence and data visualization tools such as Power BI, Tableau, or QuickSightExperience with website user experience (UX), including customer-facing web flows, usability, and design collaboration with UX/UI teamsCBAP, PMI-PBA, or similar business analysis certificationSpanish fluencyFor this role, we anticipate paying $115k-$145k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.