Digital Product Manager

Digital Product ManagerTitusville, NJ (Hybrid 1 Day per week) 12+ Months Web Cam Interview $52/Hr on W2 or $65/Hr on C2C/1099We need:A senior Digital Product Manager with experience coming out of large, well known enterprise companies in Healthcare, Pharmaceutical or anything patient related.Candidates need to have RECENT DIGITAL PRODUCT MANAGEMENT EXPERIENCE.CANDIDATES WITH HEALTHCARE, PHARMACEUTICAL OR MEDICAL/PATIENT EXPERIENCE WILL GET FIRST PRIORITY.Candidate will collaborate and develop and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.Candidate Must Have's on a resume and for submittal:How many years working with: Product ManagerHow many years working with: Digital SolutionsHow many years working with: Healthcare, Pharmaceutical, Medical or Huge, well known Enterprise companies.Description:The Product Manager, on the Digital Products Solutions team, collaboratively develops and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.You will apply our capabilities, technologies, and supplier/partner planning that reflect the evolving and future needs for patients and caregivers.In this role, you will build and maintain strong working relationships with partners across technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.Key Responsibilities:Manage relationships with cross-functional and cross-business teams to ensure continuous success of content delivery across the platformDevelop ongoing subject matter expertise in the content management platform in order to provide first-class customer service for our patients and customersPartner with customers and product team to build and configure sites and components within a content management systemBuild and maintain training and support materials such as videos, documentation, guidelines, and knowledge articlesTroubleshoot issues and research solutions in partnership with our technology team and vendor partnersParticipate in the issue and idea intake process, and appropriately triage requests based on an established demand modelPartner with key stakeholders to analyze, audit, and govern content and provide recommendations on experiential and process improvementsDrive an customer-centric mindset to provide the best experiences through our digital productsPartner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancementsPartner with the Insights & Analytics Lead to gather and collect user data to inform accurate and relevant updates to our content experiencesProvide consultation and guidance on best practices around usage of our digital productsParticipate in user acceptance testing (UAT) on a regular cadence in line with regular release schedulesExperience and Qualifications:Minimum of a Bachelor's Degree in Business, Technology, Communications, or related6+ years of relevant experience in content administration and customer serviceComprehensive understanding and expertise with enterprise Content Management Systems and communication toolsHighly self-motivated with ability to manage multiple prioritiesProficient with tools such as Microsoft Office, JIRA, Google Analytics, ServiceNow, and Asana.Proactive and very organized with strong attention to detailExcellent communication skills, both written and verbal with the ability to interact across all organizational levelsExperience working within agile methodologies is preferredAbility to navigate and understand user stories and acceptance criteria is preferred