Field Service Representative

Responsibilities Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry into Service of a new A/C type within a customer Assist in resolving aircraft technical problems under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline financial exposure Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety Provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters Maintain a business relationship with the airline and the home base Adapt to specific airline’s needs, including cultural and climatic environments Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline Transfer technical know-how to Line Maintenance Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries Identify and solve problems wherever possible when they are small and not emotionally loaded Influence customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares Support CSIP process by securing high level of airline participation Provide the status of applicable Airbus supervised retrofit campaigns Advise the airline on airline fleet and worldwide reliability statistics Update on current and future mandated modification requirements Brief on selected services, support tools such as Tech Request, Airbus World Transfer the aircraft MSN in the Airbus database Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the online versions During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity Support specific reporting on new aircraft post-delivery such as OR3M process or similar Assist the FSM in producing the periodic reports Ensure in-country administration needs are followed Run a station on own, including during an EIS Requirements A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance, OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative Excellent communication abilities Effective interpersonal abilities Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship Able to prioritize quickly and correctly relate customer needs with available Airbus services Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships English written and spoken fluency is required Certifications & Qualifications FAA A&P License EASA B1 License EASA B2 License AME License #J-18808-Ljbffr Jobtailor