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Solutions Engineer (Product Expert), Housing

$150k - $200k
Full-time

Elise AI

EliseAI builds agentic AI for housing and healthcare: $250M Series E led by Andreessen Horowitz, 500 people, ARR doubled to $200M, and 1 in 6 US apartments runs on its platform. Product Expert SEs own everything post-implementation for their product vertical (leasing, maintenance, CRM): technical support, troubleshooting, customer data analysis and engineering escalations. You're the technical resource CSMs pull in when a customer needs real firepower.

Who can apply: Visa transfers accepted. On-site 4–5 days a week in Toronto; must be able to work in Canada.

What you'll do

  • Act as dedicated technical expert for a housing product vertical, supporting CSMs and customers post-implementation.
  • Dive into customer data and API integrations to diagnose issues and identify trends.
  • Serve as the escalation point for technical support, triaging and communicating with engineering when code-level fixes are needed.
  • Support onboarding and data migration for new platform rollouts, including Future Platforms.
  • Feed insights back to engineering, product and customer success.

Requirements

  • 3–7 years as a post-sales Solutions Engineer or similar technical role at a SaaS company; purely pre-sales profiles are not a fit.
  • Technical background (CS, engineering or equivalent); comfort at the data and API layer essential.
  • Able to explain complex technical concepts to non-technical stakeholders; startup experience preferred.
  • Tools: Salesforce, Zendesk, Jira, API integrations, QA processes.
  • On-site 4–5 days a week in Toronto.

Compensation: CA$150K – CA$200K base plus competitive equity. Full-time, on-site in Toronto. Interview: recruiter screen, SE Lead interview, 3-day take-home with presentation, 2.5-hour on-site.

Vacancy posted 4 hours ago
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