Field Service Technician II

Responsibilities Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Provide direction to less experienced technicians. Provide solutions for escalated technical and/or customer service‑related problem areas for any requested territory. Qualifications HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class. Valid driver’s license and acceptable driving record, with willingness to travel. Capability to work in a 24/7 environment, including shift work and on‑call rotations. Ability to obtain required security and/or other clearances for customer premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Legally authorized to work in the United States; no visa sponsorship. Compensation Base salary range: $21.50–30.75 hourly. Eligible for a transportation allowance. Benefits Competitive compensation and benefits Employee referral bonus Employee discounts Dress for Your Day attire program Volunteer opportunities EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Canon USA