Senior Client Delivery Specialist

Senior Client Delivery Specialist

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Senior Client Delivery Specialist position in one of our Austin, Chicago, Dallas, Houston, Jefferson City, Kansas City, Madison, Milwaukee, Minneapolis, Nashville, Omaha, Springfield, or St. Louis offices. This position will work onsite at least 3 days per week.

The Senior Client Delivery Specialist serves as a strategic operational partner for assigned Client Relationship Managers (CRMs). This role is responsible for full lifecycle workflow management, cross-functional coordination, business process execution, and administrative oversight. The Sr. Specialist ensures seamless handoffs across teams, reduces attorney administrative burden, and accelerates client service delivery. Assigned to top-performing CRMs, this role requires advanced judgment, proactive problem-solving, and portfolio-level ownership. Essential functions include:

• Coordinates all workflow for assigned attorneys, including delegating specific tasks to other teams, follow-up, and quality control.
• Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
• Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys' practices.
• Effectively uses workflow management software to log and manage workflow.

Conflicts, NBI & Engagement Process Leadership

• Prepares and processes new matter forms, requests conflict checks, and opens new files.

Billing, Collections & Financial Coordination

• Coordinates accounting administrative functions: Coordinates client billing matters; prepares billing letters and other requested client financial updates.
• Assists attorneys with tracking and monitoring alternative fee arrangements.
• Assists attorneys with automation, tracking, and monitoring of matter budgets.

Client & Cross-Functional Coordination

• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
• Supports business development initiatives, including coordinating events, preparing pitch materials, and maintaining client databases.

Email & Administrative Optimization

• Proactively manages attorneys' inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
• Provides general administrative support: Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
• Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters).
• Conducts all business in a confidential manner; copes successfully with demands from timekeepers, remaining calm under pressure.
• Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.
• Assists in coordinating attorneys' calendars and meeting arrangements; makes travel arrangements and prepares itineraries.

Document & Matter Management

• Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.
• Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.

Practice Alignment & Institutional Knowledge

• Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).
• Takes personal responsibility for regularly exchanging information and training tips with team members for maximum job effectiveness.

Delegation & Team Leverage

• Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and workflow.
• Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.

Technology, AI & Upskilling

• Identify opportunities for process improvements.
• Leverages automation and dashboards to improve tracking, organization, and execution of work.
• Participates applicable firm offered AI and technology related trainings to maintain proficiency in related tools and services.
• Research emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.

PRACTICE GROUP SPECIFIC

• Shows proficiently in Commercial Litigation

PHYSICAL REQUIREMENTS

The employee may be required to be stationary for prolonged periods, open filing cabinets and bend or stand as necessary, be able to inspect and observe information on a computer screen at least 80% of the time, and, on occasion, have the ability to lift and carry 25-35 pounds.

POSITION REQUIREMENTS

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
• 3+ years relevant legal assistance experience required.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle confidential information of highest level.
• Minimum typing speed of 60 wpm; previous transcription experience preferred.
• Exercise discretion, judgment, and composure.
• Proactive Problem-Solving – Anticipate and resolve before escalation
• Judgment & Discretion – Navigate complexity with senior stakeholders
• Workflow Management – Own full lifecycle with accountability
• Communication – Clear, concise, solution-focused
• Business Partnership – Service mindset with strategic value-add
• Technology Proficiency – AI, automation, continuous upskilling
• Organizational Excellence – Detail-oriented, multi-tasking across portfolios
• Accountability – Follow-through and ownership
• Relationship Management – Build trust across all levels
• Adaptability – Thrive in dynamic, high-pressure environments

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of Illinois: $63,000 - $122,000
• State of Minnesota: $70,000 - $115,000.

This salary range does not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and