Client Services Client Success Manager Client Services · Onboarding & QBR cadence Dallas View role →

You are the person clients talk to most. You run onboarding for new accounts, keep the reporting and QBR rhythm on schedule, and make sure that when a client raises something it actually gets resolved. You work directly with delivery teams in Chennai to turn client priorities into operational action, and you escalated early rather than late. What you will own: Onboarding The reporting rhythm Issue resolution Relationship health The delivery bridge Documentation What we look for: MANDATORY: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect Three or more years in a client-facing role in healthcare revenue cycle, medical billing or a related service Comfortable reading and explaining revenue cycle performance: collections, AR aging, denial trends Strong written and verbal communication with US healthcare clients Organized enough to run a reporting calendar across multiple accounts without slipping Calm and credible in difficult conversations #J-18808-Ljbffr Asprcmsolutions