Support Engineer

Role Description

We are hiring a Full-Stack Support Engineer to resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform. In this role, you’ll:

• Dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution.
• Build tooling and solutions to reduce ticket volume.
• Work with customers to troubleshoot and resolve technical issues.
• Improve support documentation.
• Collaborate closely to creatively solve problems with other engineering teams and departments.
• Develop automations to improve our internal workflows.

You’ll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled.

This role is ideal for curious, creative, detail-oriented, and empathetic individuals with a strong customer-oriented mindset.

Qualifications

• 2-3 years of experience working as a full stack software engineer or other equivalent technical experience.
• 2-3 years of experience in a customer-facing technical role.
• Strong knowledge working with Ruby on Rails, React or other equivalent technologies.
• Foundational knowledge working with relational databases and APIs.
• Prior experience building internal or external support tools.
• Prior client-facing experience is a plus, ideally in a fast-paced startup environment.
• Sharp attention to detail and a high bar for quality in your work.
• Confidence troubleshooting technical systems and navigating through ambiguity.
• Ability to communicate complex technical concepts clearly and effectively.
• Proactive and pattern-oriented approach to problem-solving.
• Mission-driven, passionate about healthcare, and motivated to improve patient outcomes and provider experiences through technology.
• Embodiment of Healthie’s core values—Respect, Reliability, and Resilience.

Requirements

• This is a full-time, remote position based in the United States.
• The salary range is $135,000- $165,000 + annual company bonus and benefits.
• U.S. work authorization is required and Healthie does not provide sponsorship.

Interview Process

• Quick chat with someone from our Talent team (30 minutes).
• Interview with David Smith, Engineering Manager (30 minutes).
• Virtual situational technical exercise with team members.
• Executive Interviews:
• Interview with Ani, Director of Customer Engineering (30 minutes).
• Connect with Cavan, CTO + cofounder (20 minutes).
• Reference checks.

Company Description

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality.

Healthie participates in e-verify and is committed to equal employment opportunity.