IT Support Engineer

IT Support Engineer

Code Metal is redefining code translation for mission-critical industries, helping defense partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We also support automotive, aerospace, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor.

We are seeking an experienced IT Support Engineer to join our team. This person will play a key role in supporting day-to-day IT operations, employee onboarding, endpoint provisioning, access management, and general internal technical support across the organization.

About the Role

In this role, you will work closely with the IT Operations Manager and cross-functional teams to ensure employees have reliable access to the systems, devices, and tools they need to be productive. You will help improve internal IT processes, maintain operational consistency, and provide responsive support across a growing environment.

Core Responsibilities

• Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows.
• Provision, configure, and maintain laptops, desktops, peripherals, and core business software.
• Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting.
• Provide day-to-day IT support for hardware, software, networking, and user configuration issues.
• Maintain device inventory, asset lifecycle records, and endpoint compliance processes.
• Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures.
• Assist with administration of collaboration, productivity, and endpoint management systems.
• Support company-wide IT initiatives, rollouts, and process improvements as needed.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience in IT support, help desk, or internal IT operations roles.
• Experience supporting employee onboarding, device provisioning, and user account administration.
• Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks.
• Familiarity with endpoint management, identity providers, and common SaaS business systems.
• Strong troubleshooting skills across operating systems, hardware, software, and access issues.
• Experience documenting support processes and maintaining IT asset or ticketing systems.
• Strong communication and customer service skills, with the ability to support both technical and non-technical users.
• Eligible to obtain and maintain an active U.S. Top Secret security clearance

Preferred Qualifications

• Experience supporting hybrid or remote-first organizations.
• Familiarity with MDM, SSO, MFA, and endpoint compliance tooling.
• Experience supporting macOS, Windows, and Linux environments.
• Exposure to security-minded IT practices such as least privilege access and device hardening.
• Experience assisting with internal IT audits, asset controls, or policy rollouts.
• Active U.S. security clearance (Secret or Top-Secret)

Benefits

• Pay depends on experience, but we strive to be at the upper end of the salary range
• Health care plan with 100% premium coverage, including medical, dental, and vision
• 401k with 5% matching
• Paid Time Off (uncapped vacation, plus sick and public holidays)
• Flexible hybrid or remote work arrangement
• Relocation assistance for qualifying employees

Wage Transparency - The salary range for this role is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including, but not limited to, individual proficiency, skills, experience, and location.

We are an equal opportunity employer. US Citizenship may be required for certain project assignments involving security clearance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.