Director of Spa and Retail

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. Location Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world‑class year‑round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best‑in‑class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community. About the Role This role requires a dynamic leader in aesthetic taste with the ability to give practical advice on creating a tasteful spa environment with an eye for detail and luxury. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in a resort location. This individual will be responsible for managing staff, ensuring all spa areas are well maintained and in good working order, as well as maintaining the guest experience at the expected level and meeting the department’s financial goals. They are also responsible for creating a wellness sanctuary with year‑round programming for locals and hotel guests, and partnering with our retail teams to implement creative seasonal programming for the retail areas. What You Will Do Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa and retail staff. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost‑effective usage of all department related materials and assets, according to standards to ensure smooth operation. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa. The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities. The ability to keep the Resort Manager informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as needed. Oversight of retail products and purchasing in multiple areas to balance in‑house inventory. Development and training of wellness programming and services. What You Bring Minimum 5 years management experience in a luxury Spa. Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities. Thorough knowledge of 5‑star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials. A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines. A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. What We Offer Salary range: $110k – $120k annually. Eligible for Performance Base Annual Incentive Plan (10% Target). Winter Season Lifestyle Benefit. Merchant Pass Available. 401k participation with company matching program. Competitive Benefits: Medical, Dental and Life Insurance. Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts worldwide. Employee Cafeteria available for meals. Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours This is a full‑time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays. We look forward to receiving your application! Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit: #J-18808-Ljbffr Four Seasons