Processing Assistant

The Processing Assistant receives and prepares materials for circulation. Maintains accuracy in database information and ensures quality control measures are followed. Responsibilities Receives shipments of new materials, matching to tickets or invoices. Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. Processes all physical materials following established procedures and guidelines. Repairs or repackages physical materials as directed. Routes materials appropriately throughout Library system. Creates item records in the Library’s Integrated Library System (ILS), currently Sierra. Verifies the bibliographic record and updates the accuracy of item and order in records in ILS. Assists in maintaining ILS accuracy to ensure quality service. Assists in maintaining the accuracy of documentation relating to Processing. Monitors inventory of processing supplies, notifying appropriate staff for order placement. Communicates regularly with manager and department to identify opportunities to contribute to the use of the collection by customers. Stays current with relevant technology. Performs other related duties and special projects as assigned. Knowledge / Skills / Abilities Ability to use basic relevant computer programs such as Microsoft Office and Outlook. Uses common office equipment and relevant computer software for daily tasks, communication, to record statistics, and maintain workflow. Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff. Successfully collaborates on projects and programs with staff members. Service-oriented with the ability to establish and maintain effective relationships with staff and the public. Demonstrates strong verbal and written communication skills and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. Uses problem‑solving skills in determining priorities, finding timely solutions to departmental or system-wide issues. Takes responsibility for consistent completion and follow‑up on all tasks. Responsive to change and demonstrates adaptability. Maintains a positive approach while doing daily tasks and when faced with adversity. Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. Education / Experience / Qualifications High school diploma or equivalent. Minimum three months experience, preferably in a library environment. Ability to read non‑English languages in our collection is desirable. Physical Requirements / Work Environment Communicate with staff and customers in person, via email and over the phone. May require either being in a stationary position or moving about for prolonged periods. Manual, repetitive, fine‑motor skills are required. Moves equipment or library materials weighing up to 35 lbs. Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations. Benefits Benefits for this position include: Annual Vacation Accrual: 2 weeks per year Holidays: 7 days per year Annual Sick Accrual: 12 days per year Up to 5 Personal Days per calendar year prorated based on the hire date. Illinois Municipal Retirement Fund (Pension Plan) Naperville Public Library - Nichols Library, Will County #J-18808-Ljbffr