Service Advisor

Service Advisor

The responsibilities of a Service Advisor include scheduling appointments, greeting customers, listening to their needs & concerns, documenting concerns on repair orders, following up on repairs in shop & communicating with technicians & vehicle owners. They may also set up rental or loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

• Competitive Pay
• Health Insurance Available
• 401K Available

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time & deliver
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work & charges to customers
• Receive payments from customers & warranty companies
• Take necessary & required training

Service Advisor Requirements:

• Previous experience at a Franchise dealership or Independent Service Center is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.