Case Manager

Job Description

Job Description

Job title: Case Manager

Reports to: Director of Social Services

FLSA Status: Non-Exempt (Hourly) / Full Time

Date Issued: March 2021

POSITION SUMMARY:

The Case Manager provides direct casework services to clients/residents.

The essential functions of the job include, but are not limited to the duties listed in the job description.

Employee may be required to carry out additional duties as assigned by Supervisor.

ESSENTIAL JOB FUNCTIONS:

Through the employee’s own efforts, the employee accomplishes the following essential functions:

1. Arranges meetings with newly assigned clients to assess basic needs and develop a service plan.

1. Conducts a psychosocial assessment to determine the individual needs of the client.
2. Carries an assigned caseload of residents/clients.
3. Performs all concrete casework requirements and referrals.
4. Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis.
5. Resolves client incident reports and complaint reports as required.
6. Participates in all required consumer hearings and discharges.
7. Tracks client progress, make periodic report of each case, and analyze results of service plans.
8. Develops and implements a treatment plan; tracks progress and evaluates outcomes.
9. Make referrals to the appropriate resources to address the individual needs of the residents; determine eligibility/entitlement for referrals or information.
10. Participates in weekly supervision meetings for case and administrative consultation.
11. Handles emergencies as they arise; arranging for medical care or other services.
12. Attends agency or professional group seminars for on-going development.
13. Attends staff meetings as requested.

1. Employee may be required to carry out additional duties as assigned by Supervisor

ADDITIONAL JOB FUNCTIONS:

1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.

1. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

COMPETENCIES :

To perform the job successfully, an individual demonstrates the following competencies.

1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders.

1. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.

1. Systems Thinking: Demonstrates an ability to (a) see how organizational systems ( e.g., internal/external conditions, processes, people ) interact and influence each other, and (b) how these systems create and contribute to specific issues ( e.g., high voluntary turnover ) and strengths ( e.g., strong customer focus ).

1. Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.

1. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.

1. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

1. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

1. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

1. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.

1. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

1. Minimum Required Education & Experience:
   • Bachelor’s Degree in Social work or related field
   • Certification in First Aid, CPR

1. Preferred Education & Experience:
   • 2 years related experience.
   • Previous work experience with homeless population, MICA, or Veterans community

1. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
2. Language skills:

• Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
• Bilingual is preferred

Benefits: PTO, Medical, Dental, Vision, STD,LTD. Life Insurance, 401K