Operations Specialist

Responsibilities Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures May have specific responsibility for one or multiple specialized products or functional areas Identifies and addresses exceptions Serves as a point of escalation for complex transactions Partners internally with service partners to route calls, documents or other action items to complete transactions Interacts with external customers to complete transactions Ensures the appropriate materials and documentation are available to complete transactions Provides consultation and advice to internal and external customers Reviews existing processes, recommends improvements and drives implementation Serves as a subject matter resource for process improvement projects Trains and onboards new hires Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures Participates in risk mitigation activities Requirements university / college degree with in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered Core Competencies Demonstrates expertise in executing complex transactions and process improvement while ensuring compliance with established policies and procedures. Capable of providing consultation and training to both internal and external customers. #J-18808-Ljbffr