Program Manager

Program ManagerThe Program Manager is a customer facing role responsible for leading program management activities and ensuring customer satisfaction through the oversight of program execution, team development, and internal collaboration. This role serves as the subject matter expert across programs and departments, and internal teams while also ensuring alignment with company processes, safety policies, and customer expectations.ResponsibilitiesOperational Leadership:Ability to lead without authority and foster a teamwork environmentMake independent decisions balancing company goals and customer needsOversees day-to-day program operations, acting as the primary point of contact for key customer accounts and internal departmentsEnsure deliverables are completed on time, within budget, and to the customer's satisfactionProactively identify and resolve risks and issuesCoordinate with production, supply chain, engineering, quality and program teams to align customer demand with internal resources and capacitiesCoordinate with production control to ensure that work orders are properly scheduled and maintained in the MRP systemPrepare and present internal and external reports, and provide project updates that clearly reflect program status and milestonesEnsure customer demand is entered timely, accurately and in accordance with quote parametersAccurately forecast monthly sales and achieve budget goalsConsistently acts in accordance with business professionalism principles including during business hours, at company events, meetings, off-site meetings, audits, etc.Consistently provides professional business communications to internal and external customers, staff, peers and company leadershipTeam Development and Leadership:Guide, coach and mentor program managers ensuring team members are equipped with tools and support necessary to succeedEnsure direct reports in supervisor/manager/lead roles are carrying out responsibilities in accordance with the organization's policies and applicable laws with the guidance of HR; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsFoster a culture of collaboration and team work to staff at all levelsProvide clear communication and direction to staff at all levelsFinancial Management:Assist with project controls including budgeting, cost tracking, scheduling, and forecastingMonitor and report trends on customer account profitabilityProvide expedite quotes as required, protecting profitability while supporting customer requirementsContinuous Improvement:Lead change management initiative to adapt to evolving industry standardsIdentify opportunities to enhance efficienciesHas authority to stop any production order for quality concernsEnsure all employees wear appropriate PPE in designated areas as requiredQualificationsPreferred Education/Experience:High school diploma requiredBachelor's degree in Business Administration, Supply Chain, or other related field preferred2+ years' related experience required2+ years' experience in production environment requiredMRP or ERP system experience requiredAviation background preferredPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.