Operations Specialist

Overview Workplace Operations Specialist – Netflix. This position reports to the Workplace Operations Manager and focuses on scaling and shaping Netflix’s workplace operations while working collaboratively with stakeholders across the company. Responsibilities Supports the team in executing all preventive maintenance procedures on time and implements best practice processes to increase efficiency. Manages daily work requests and maintains corrective/preventive maintenance work records for internal and third-party vendors across various locations. Provides prompt responses to requests and issues from facility occupants, managing work order maintenance tickets efficiently. Conducts regular facility inspections and audits to ensure compliance and optimal functioning. Supports the integration and operation of network systems such as HVAC automation, Fire Life Safety (FLS), and additional integrated systems. Assists in resolving critical infrastructure issues, managing day‑to‑day operations during disruptions, assessing root causes, and developing remediation methods. Ensures exceptional onboarding experiences for new hires, assisting with training, vendor scheduling, and daily task execution. Participates in new design construction walks, new system training, documentation, and collaborative efforts between Workplace Operations and Design and Construction teams. Develops good partner relationships and addresses service needs. Assists in implementing site‑specific programs, procedures, and systems to ensure regulatory compliance and the protection of employees and the environment. Collaborates with the Global Environmental Health and Safety team to ensure adherence to health and safety standards and industry codes. Works closely with functional partners, assisting with mechanical, electrical, and plumbing tasks/projects, including Security, Events, Audio‑Visual Team, IT Team, Food & Beverage Team, Moves & Add’s Team, Logistics, Transportation, Design & Construction, and Workplace Experience Teams. Takes the lead on self‑initiated projects and generates comprehensive reports. Produces Building/Energy Management System reports, highlighting real‑time and historical trends such as temperature, humidity, and system status to identify anomalies. Identifies problem trends and ensures troubleshooting efforts to determine root causes. Performs other duties as assigned or requested by the Operations Manager. Provides and processes Tenant Alteration Requests as per Landlord requirements. Works with coordinators to assign Zendesk tickets to technicians and manages schedule and shift changes for technicians. Works in the Los Angeles, Hollywood, and Burbank areas; requires travel to other locations as part of responsibilities; commutes to various sites as needed. Qualifications BOMI/BOMA certification is preferred. Type L license is a plus. 608 EPA certification required. Experience with Building Management Systems (BMS) and Building Automation Systems (BAS). Exceptional organizational skills with a strong ability to follow through on tasks. Proficiency in critical infrastructure, including mechanical, electrical, plumbing, and fire life safety systems. Basic understanding of Computerized Maintenance Management Systems (CMMS), preferably Maximo. Ability to guide and influence vendor teams effectively. Excellent time management skills with a proven track record of on‑time project delivery. Proficiency in G‑Suite applications. Willingness to support team members in meeting deadlines and goals. Flexible working hours required due to the 24/7 operation (working days Tuesday – Saturday shift). Availability for on‑call and emergency situations as needed. Compensation & Benefits Compensation is an annual salary in the range of $50,000–$190,000. You can choose how much of that comes in salary versus stock options. Benefits include comprehensive health plans, mental health support, a 401(k) plan with employer match, stock options, disability coverage, health savings and flexible spending accounts, family‑forming benefits, life and serious injury coverage, paid leave of absence, and paid time off for both hourly and salaried employees. Equal‑Opportunity Employer We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. #J-18808-Ljbffr