CCCAP County Monitoring (CM) Specialist

Job Title

Social Services Specialist III

Job Description

This position exists to support the Division and the Program Services Unit in implementing program integrity strategies and programmatic directives in the county administration of the CCCAP by providing statewide monitoring of the subsidy program to ensure compliance with applicable federal laws, state statutes, and CDEC regulations for the CCCAP, recommending county training needs and performance improvement initiatives, and managing corrective action measures based on guidance outlined in federal and state regulations, state statute, the State Plan, the MOU, CCCAP regulations to ensure the appropriateness of benefits and services delivered by the 64 county departments of social/human services. This position works alongside one other Social Services Specialist III position and the CM Team Lead to ensure accuracy and compliance with performance measures, regulations, and requirements as outlined above, and to align with CCCAP memos, operational manuals, and training consistently based on Division standards, the regulations outlined above, and CCCAP procedures. This position uses their knowledge of the CCCAP to provide policy and procedural guidance in conducting monitoring and compliance activities and overseeing county operations for adherence to applicable federal and state directives and applicable county policies regarding county eligibility determinations, providers, CHATS data entry, and fraud prevention and detection through county monitoring visits, case reviews, reviews of county-level reviews, and data reports. This knowledge is used to inform the training unit to provide informal technical assistance methods or the development of formal training curricula.

Additional position duties include, but are not limited to:

• Ensure counties administer CCCAP responsibly to ensure that statutory requirements are met and that adequate information regarding the use of public funds is provided while assuring these efforts are not a burden to families using the program.
• Evaluate the internal controls established by counties and the results of county efforts to eliminate fraud, waste, and abuse.
• Monitor county review processes to ensure internal controls follow CCCAP regulations and guidelines, align with CCCAP review standards and expectations, and meet the expected assurances identified in the county-level case review process.
• Tracks county compliance based on performance indicators through data analysis and reports to monitor county performance and identify areas of non-compliance or high risk.
• Utilizes data to make informed recommendations to the CCCAP CM Team Lead, CCCAP Program Services Unit Manager, and CCCAP leadership regarding county compliance, performance, and associated risk.
• Monitors county compliance with CCCAP requirements by ensuring errors identified through audits, internal reviews (including quality assurance and monitoring), and county-level reviews are addressed and resolved in a timely manner, and ensures actions are taken to prevent the recurrence of errors.
• Manages tracking and resolution of errors for assigned counties to ensure areas of non-compliance are addressed in a timely manner and meet the requirements of the Program
• Provides technical assistance to county staff regarding implementation of the CCCAP state and federal statute, rules and regulations, and best practices for county operations;
• Delivers technical assistance or training using the CHATS Help Desk, email, telephone, in person meetings, webinars, or the creation of manuals and desk aids;
• Coordinates with the division training and instructional design team to develop training in response to recurring or frequent technical assistance needs;
• Communicates with county staff and CCCAP administrators to share information on applying rules and policy consistently;
• Manages schedule and deadlines, including monitoring calendars to review reports, scheduling appropriate meetings and follow-up related to county monitoring visits, and other monitoring efforts;
• Completes monitoring activities, including county visits, to investigate county practices to ensure issues, problems, or violations are not occurring, or to expose problems and violations that were not previously known, and communicates outcomes verbally or in writing to the CCCAP CM Team Lead or Program Services Unit Manager and others as needed;
• Recommends actions to be taken to correct problems and violations when discovered and monitors adoption of recommendations to ensure future compliance;
• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

MINIMUM QUALIFICATIONS: Experience Only: Six (6) years of relevant experience in an occupation related to Human Services, Social Services, Early Childhood programs, and/or Quality Assurance of these programs. Must have at least two (2) years of experience in a public benefit assistance program. OR, Education and Experience: A combination of related education and/or relevant experience in an occupation related to Human Services, Social Services, Early Childhood programs, and/or Quality Assurance of these programs, AND two (2) years of experience in a public benefit assistance program. A total of seven (6) years of experience and educational credits combined. Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. "See Resume" statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions: Additional related experience may substitute for the education on a year-for-year basis. Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis.

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications:

• State of Colorado experience related to the duties of this position
• At least two years of experience working with the Colorado Child Care Assistance Program (CCCAP)
• Experience/Familiarity with CCCAP rules and regulations
• Knowledge of CHATS and ATS systems
• Understanding of and ability to use Google functionality, including Gmail, Sheets, Docs, and Slides.
• Experience with conducting monitoring activities and/or responding to audit findings or reviews for a public assistance program, preferably the Colorado Child Care Assistance Program

Highly Desired:

• Experience working with the Colorado Child Care Assistance Program (CCCAP) OR another benefit assistance program
• Experience researching, analyzing, and interpreting data from multiple sources to form a conclusion and identify recommendations to address violations of policy/procedure.
• Experience providing technical assistance and/or training to multiple stakeholders in a variety of settings to address concerns and/or violations of policy.
• Experience documenting program violations and translating them into recommendations and action plans based on program policies and regulations.

Conditions of Employment:

• Applicants must pass a thorough background check prior to employment.
• Employees who have been disciplined, terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (View email address on click.appcast.io), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed View phone number on click.appcast.io) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at View phone number on click.appcast.io; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (PLEASE READ CAREFULLY)

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