Customer Service Representative

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Employee discounts
• Free food & snacks

What we have to offer

• Work Life Balance
• Competitive Pay
• Fun Work Environment
• No Nights, Limited Weekends & Holidays
• experience necessary.
• Paid Training
• Referral Bonuses
• Growth Opportunity

You might be just who we're looking for

Mosquito Joe is looking for an organized, positive and professional Customer Service Representative to join our growing team at our main office in Orlando. In this role, you’ll be our customers’ first point of contact and responsible for delivering a best in class customer support experience.

What your days will look like

• Identifies needs of customers and suggest services and/or products that are specific to the customer needs in order to generate revenue
• Handle customer calls/correspondence for service, scheduling, invoicing and billing inquiries on a daily basis
• Communicates with branch personnel to resolve service and scheduling issues
• Manage brand reputation through direct dealings with customers either by phone or email.
• Manage customer accounts via proprietary software system

Some non-negotiables

• High school diploma, general equivalency diploma (GED) or equivalent
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Solid reading, writing, and verbal communication skills and the ability to present information in both internal and external settings
• Some basic math skills — add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

A little about us

Mosquito Joe is more than just a company that offers mosquito and outdoor pest control services. We’re a locally-owned business that is a part of the Neighborly® family of Home Service franchises. This specific role has HUGE opportunity for growth as we are always growing.