Front Desk Specialist - Mental Health Clinic

Front Desk Specialist - Mental Health Clinic Beacon Health Inc. is dedicated to providing comprehensive physical and mental health services for the LGBTQIA+ community and individuals affected by trauma and toxic relationships. Focused on holistic care, the organization specializes in Trauma-Informed Mental Health Counseling. Beacon Health Inc. strives to create a safe and supportive space where clients can heal and thrive while feeling valued and respected. Role Description This is a Part-Time, mostly on-site Front Desk Specialist role located in Greater Orlando. The Front Desk Specialist will be responsible for greeting and assisting clients, answering phone calls, scheduling appointments, managing front desk operations, and providing top‑notch customer service. The individual will play a key role in ensuring a welcoming environment and smooth administrative functioning of the mental health clinic. We are seeking a warm, reliable, and organized Front Desk Specialist to join our team. This role is ideal for someone who enjoys helping others, staying organized, and contributing to a mission‑driven workplace. Qualifications Proficiency in Phone Etiquette and Receptionist Duties to manage client inquiries and front desk responsibilities. Strong Customer Service and Communication skills for ensuring client satisfaction and effective interactions with staff and clients. Basic Computer Literacy for scheduling appointments, maintaining records, and handling administrative tasks. Proven ability to maintain confidentiality and handle sensitive information appropriately. Organizational skills and attention to detail for managing schedules and front desk operations efficiently. Prior experience in a healthcare or mental health clinic setting is a plus. High school diploma or equivalent required; additional certifications in business administration or healthcare‑related fields are preferred. What You’ll Do Open, set up, and prepare the clinic space for evening sessions Greet clients with warmth and respect, helping them feel comfortable and safe Check clients in for appointments and notify therapists when clients arrive Collect copays and payments with professionalism and care Schedule follow‑up appointments and assist with basic client questions Maintain accurate records while respecting confidentiality and privacy Assist with general administrative tasks as needed throughout the week Support clinic outreach efforts and help organize community events as requested Close and tidy the clinic space at the end of the evening (take‑down and light reset) What We Offer Consistent evening hours on Mondays and Tuesdays in office. Flexible administrative hours (4) during the week A supportive, inclusive, and mission‑driven work environment The opportunity to be part of meaningful work that supports community mental health Seniority Level : Entry level Employment Type : Part‑time Job Function>: Administrative Industry : Health and Human Services #J-18808-Ljbffr Beacon Health Inc