Process Executive - CS

In this role you will serve as the primary point of contact for members and providers, helping them navigate their benefits and resolve inquiries with care and professionalism. Responsibilities Respond to inbound calls from members and healthcare providers regarding insurance benefits, coverage, and plan details. Assist callers with claims inquiries, including status updates, denials, and appeals process. Verify member eligibility and provide accurate information on coverage options. Resolve member and provider issues promptly, ensuring a positive experience throughout every interaction. Document all interactions accurately in the system in accordance with company policies. Collaborate with internal teams to *escalate* and resolve complex issues. Maintain a high level of professionalism, empathy, and confidentiality in all communications. Perform other duties as assigned. Required Qualifications High school diploma or GED equivalent Strong verbal and written communication skills Ability to actively listen, solve problems, and multi-task in a challenging environment. Basic computer proficiency and ability to navigate multiple systems simultaneously. Reliable, punctual, and collaborative work ethic Preferred Qualifications Prior customer service experience in the healthcare industry Familiarity with health insurance terminology Experience with healthcare or insurance platforms Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Compensation & Benefits Hourly rate: $14.00 per hour depending on experience and other qualifications of the selected candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Cognizant