Customer Service Associate

Customer Service Representative - Delta Township Area Customer Service Representative | Delta Township, MI Salary Range: $40,000 - $60,000 depending on experience Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Delta Township seeking experienced Customer Service Representatives. We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out. The Opportunity We collaborate with manufacturing companies in the Delta Township region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidatesnot just resumes. By joining our network, you gain access to roles worth considering. Key Responsibilities Respond to customer inquiries regarding product specifications, order status, and delivery schedules. Investigate and resolve customer complaints related to product quality, shipping errors, or service issues. Collaborate with production, quality control, and logistics teams to address customer concerns and expedite resolutions. Document and maintain accurate records of customer interactions, transactions, and resolutions in the CRM system. Provide product information and technical assistance to customers, including troubleshooting and usage guidance. Process customer orders, returns, and exchanges in accordance with company policies and procedures. Identify opportunities for process improvement to enhance customer satisfaction and operational efficiency. Recommended Qualifications High school diploma or equivalent; some college preferred 2+ years of customer service experience, preferably in a manufacturing or industrial setting Excellent verbal and written communication skills Proficiency in CRM software and Microsoft Office Suite Ability to understand and explain technical product information Strong problem-solving skills and attention to detail Bonus Qualifications Experience with ERP systems (e.g., SAP, Oracle) Familiarity with manufacturing processes or product lifecycle Ability to read and interpret technical documents or blueprints Certification in customer service or a related field (e.g., CX, conflict resolution) Job Titles That Should Apply Customer Service Representative, Customer Service Rep, Client Services Representative, Customer Support Specialist, Client Support Representative, Customer Care Specialist, Customer Service Associate, Service Representative, Customer Relations Specialist, Member Services Representative Why The Pivot Group Network The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.