Solutions Program Manager, Governance - USDS

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are seeking a high-impact Solutions Program Manager to serve as the operational 'right-hand' to the Team Lead. This is a senior, horizontal leadership role responsible for the structural health, operating rhythm, and strategic alignment of the entire Governance department. You will not own a single policy domain; instead, you will architect the systems that allow our Strategic PMs and Insights Analysts to collaborate effectively. The ideal candidate is a master of 'The How'—turning vision into repeatable, scalable operational frameworks. Key Responsibilities Strategic Operating Cadence: Design and lead the team’s 'operating rhythm' (QBRs, planning cycles, and syncs), connecting insights delivery to strategic roadmaps. Cross-Functional Orchestration: Act as the primary bridge between strategy and execution, overseeing efforts across Policy, Product, and Ops to ensure horizontal consistency in how we solve Governance challenges. Systemic Problem Solving: Own high-impact special projects; tackling complex, cross-domain roadblocks that fall outside the scope of any single Program Manager and developing scalable solutions to prevent them from recurring. Operational Architecture: Lead the development of the team’s internal infrastructure, from standardizing reporting templates to optimizing deliverables to key stakeholders. Leadership & Advisory: Represent the Team Lead in high-stakes executive forums, synthesizing the department’s collective progress and identifying emerging risks to the overall program health. Process Governance: Partner with the Insights & Delivery Lead to audit and improve internal workflows, ensuring that policy enforcement is not only effective but also highly efficient. Qualifications Minimum Qualifications 5+ years of experience in Program Management, Business Operations (BizOps), or Strategy & Ops within a high-growth tech or E-commerce environment. Proven experience building and scaling operational frameworks from the ground up. Mastery of stakeholder management, with the ability to influence senior leaders without direct authority. Demonstrated ability to synthesize multi-stream data into a cohesive executive narrative. Proficiency in basic Excel (pivots, VLOOKUPs), SQL and data visualization. Preferred Qualifications Experience as a PMO leadership role within Trust & Safety or Risk industry. Job Information Compensation: The base salary range for this position in the selected city is $96,000 - $217,023 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr TikTok USDS Joint Venture