Strategic Program Manager, Governance - USDS

About the Team E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Responsibilities Domain Strategy & Roadmap Ownership: Define and lead the long-term strategic vision for Creator & Content, Product Listing or IPR policies, ensuring the domain evolves in lockstep with business expansion and partner priorities. Stakeholder & Partner Leadership: Serve as the primary point of contact for cross-functional stakeholders (Product, Legal, and Policy), negotiating resource allocation and aligning on high-level program goals. Strategic Risk Management: Analyze creator, content, or product trends and creator/seller behaviors to develop long-term risk mitigation frameworks, balancing business growth with ecosystem safety. Program Governance & Decision-making: Oversee the "health" of the domain by synthesizing high-level insights to make "go/no-go" decisions on project pivots and policy shifts. Problem-Solving: Lead the design of solutions for critical escalations, weighing enforcement decisions against market conditions, brand reputation, and long-term user experience. Strategic Reporting & Influence: Present program performance, vision, and strategic recommendations to executive leadership, using data-driven narratives to secure buy-in for new initiatives. Qualifications Minimum Qualifications: 5+ years of experience in strategic program management, domain ownership, or risk strategy within Trust & Safety, Compliance, or E-commerce. Proven track record of influencing senior stakeholders and managing complex, cross-functional partner relationships. Exceptional ability to navigate extreme ambiguity and make high-stakes decisions in a dynamic, global environment. Experience in translating data insights into high-level business strategy. Preferred Qualifications: Deep expertise in Content or Product Policy implementation within a global E-Commerce or Social Media platform. Strong communication skills, with the ability to tell a compelling story through data. Familiar with utilizing AI tools. Job Information The base salary range for this position in the selected city is $96,000 - $217,023 annually. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. #J-18808-Ljbffr TikTok USDS Joint Venture