Cross Functional Rep

Responsibilities Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key Responsibilities & Essential Functions: Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection Uses suggestive selling techniques to meet customer needs and build department sales May make regular product announcements to inform customers Works a flexible schedule to accommodate shifts of different departments Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments Builds, stocks, and maintains displays and fixtures Assists with inventory control; loads, unloads, and moves product Slices, packages, labels, rotates, merchandises, culls, and prices product Gains knowledge of multiple departments; applies understanding of processes / policies Complies with Store and department SOPs, policies, and applicable laws For the Service cross functional team, works as a Checker when not performing Cross Functional duties Food Safety / Sanitation: Ensures compliance with departmental / Store SOPs for food safety and sanitation Properly operates and maintains all equipment Cleans / sanitizes sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements Age Requirement 18+ Work Experience 6+ months of experience in H‑E‑B Store operations - Required Knowledge/Skills/Abilities Knowledge of computer systems (Symbol, ACR, label machine) - Required Customer service and interpersonal skills - Required Verbal / written communication and reading skills - Required Ability to adapt to performing a wide range of duties across multiple departments - Required Ability to work autonomously - Required Education HS Diploma or GED or equivalent - Required Licenses/Certifications Completion of Company Orientation and Safety Training - Required Physical Demands & Working Conditions Function in a fast‑paced, retail environment, requiring detailed and precise tasks Work with Customers, staying attentive to their needs Work flexible schedules to accommodate differing department shifts Perform the following, based on your Department: Bakery:

• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market:

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold conditions, loud noise
• DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
• MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Deli:

• Constantly* reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise:

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions, loud noise, ambient temperatures
• COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
• DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs

Floral:

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Frequently be exposed to cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs

Gas Station:

• Constantly* sit, reach at waist
• Frequently grasp
• Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Produce:

• Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
• Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally stand, bend, crouch, kneel, stair climb
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

Seafood:

• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull with arms, grasp
• Frequently be exposed to wet and cold
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally be exposed to hot conditions, loud noise, ambient temperatures
• Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs

Service:

• Constantly* stand, walk, reach at waist, grasp
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs

Shelf Edge:

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 7/1/2020 #J-18808-Ljbffr H.E.B.