Transactions Specialist II / 2nd shift

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. Job Responsibilities Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness. Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints. Escalate non‑routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions. Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes. Maintain up‑to‑date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities. Required Qualifications, Capabilities, and Skills Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions. Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience. Experience with escalating non‑routine issues, applying common sense and experience of similar situations to identify potential solutions. Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes. Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities. High school diploma or GED required. Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time. Preferred Qualifications, Skills, and Capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Schedule Monday‑Friday 3:30PM‑11:30PM. Shift differential: 10%. This position may require you to work non‑traditional hours and/or additional hours as business needs arise; the work schedule might be subject to change. Security Clearance Requirement Government Security Clearance, including Public Trust clearance. Background screening to obtain clearance, including fingerprints, credit check, proof of U.S. citizenship, verification of employment and education, criminal record check, tax filing history (possibly), references, information on relatives, 7‑year travel and residence history, government interview completion, and other relevant verifications as mandated by federal requirements. Equal Opportunity Employer We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Benefits We offer a competitive total rewards package including base salary and potential commission-based pay and/or discretionary incentive compensation. Benefits include comprehensive health care coverage, retirement savings plan, and additional supports such as backup childcare, tuition reimbursement, mental health support, and financial coaching. Detailed compensation and benefits information will be provided during the hiring process. #J-18808-Ljbffr Fairygodboss