Client Engagement & Program Operations Manager
Districttechgroup
Client Engagement & Program Operations Manager Washington, DC Remote Full-Time About This Role As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement. Responsibilities • Serve as the primary point of contact for assigned client accounts • Conduct regular business reviews and strategic planning sessions with clients • Coordinate service delivery across technical teams and ensure SLA compliance • Identify opportunities for service expansion and upselling • Manage client onboarding and ensure smooth transitions • Track and report on key performance metrics and client satisfaction • Resolve escalated client issues and manage expectations effectively • Develop and maintain strong relationships with client stakeholders at all levels • Oversee program operations and resource allocation Qualifications ✓ 4+ years of experience in client success, account management, or program management ✓ Background in cybersecurity, IT services, or managed services industry ✓ Proven track record of managing enterprise client relationships ✓ Strong project management and organizational skills ✓ Excellent communication and presentation abilities ✓ Experience with CRM and project management tools ✓ Ability to understand technical concepts and translate them for business stakeholders ✓ Bachelor's degree in Business, IT, or related field Preferred Qualifications + PMP or similar project management certification + Experience in MSP/MSSP environment + Background in sales or business development + Familiarity with cybersecurity services and solutions + Experience managing remote teams What We Offer ★ Fully remote work environment ★ Competitive salary and commission structure ★ Health, dental, and vision insurance ★ Career growth in a rapidly expanding company #J-18808-Ljbffr
$124.7k - $207.8k
...Overview The Client Engagement Program Manager is responsible for the design, orchestration, and execution of the Bank's enterprise client engagement... ...seamless, integrated client experience across the bank. Operating at the intersection of enterprise strategy, market...SuggestedWork experience placementWork at officeM&T Bank
Washington DC1 day ago- ...Alexandria, Virginia is seeking a highly motivated Program Manager to provide strategic leadership for a federal... ...program. This role involves overseeing user engagement, technical support, and compliance-driven program operations. The successful candidate will manage...SuggestedContract work
CALIBRE Systems
Alexandria, VA1 day ago - ...overcome business challenges. Our clients include federal, state and... ...project and quality management methodologies to ensure our... ...POSITION SUMMARY The Operations Program Manager, Facilities supervises... ...technicians, and administrative staff engaged in the management,...SuggestedContract workFor contractorsLocal area
FM Talent Source
Washington DC2 days ago $130 per hour
...Client Operations Project Manager Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as... ...facing and is responsible for actively engaging with partners, clients, and internal... .... Robust well-being classes and programs. Opportunities to give back and make...SuggestedWork at officeLocal areaRemote workShift workSkadden, Arps, Slate, Meagher & Flom LLP & Affiliates
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Washington DC1 day ago $134.7k - $205.45k
...Manager, Client Operations Services & Legal Project Management The legal market is undergoing a period of hyper-change, driving opportunities... ...role is to use their experience to influence outcomes and engage in process improvement and change management. Responsibilities...Work at officeFlexible hoursRopes & Gray
Washington DC2 days ago- ...Association Executives in Washington, DC, is seeking an experienced Program Manager to support its FORWARD initiative, aimed at advancing women... ...initiative management, building relationships, and planning engagement activities. The ideal candidate will have 4-6+ years in...
Tennessee Society of Association Executives
Washington DC5 hours ago $75k - $80k
Operations Manager IV Job Location: Naval Surface Warfare Center, Port Hueneme... ...teams and technical programs, ensuring alignment with strategic... ...facilitates stakeholder engagement and ensures effective... ...effectively with government clients, program managers, and senior...Full timeContract workFor contractorsCasual workWork at officeMonday to Friday- ...looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic... ...ensure effective delivery of user engagement, technical support, and compliance‑driven program operations for a federal data access...Contract workWork at office
CALIBRE Systems
Alexandria, VA1 day ago - Overview The Client Operations Manager plays a vital role in supporting key client relationships in collaboration with partners and multidisciplinary... ...multi-million dollar portfolio arrangements and client engagements. Oversee progress against budgets, identify potential...Work at office
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Rividium Inc
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Oliver Wyman
Washington DC17 days ago $75k - $100k
...Client Operations Specialist The Client Operations Specialist is responsible for assisting assigned... ...* Roles and Responsibilities Manage transaction lifecycle from quote to... .../issues and provide timely solutions; engage with internal/external support team on...Work at officeAHEAD USA
Washington DC1 day ago$113k - $188k
Program Manager and Operational Effectiveness Lead page is loaded## Program Manager and Operational Effectiveness Leadlocations: US - MD, Bethesdatime... ...and Security Segment with a specific focus on our IC clients* Have on the ground presences and leadership over teams delivering...Contract workTemporary workFlexible hours$113k - $188k
Job Family: Operational Effectiveness. Travel Required: Up to 10%. Clearance Required: Active... ...Segment with a specific focus on our IC clients. Have on the ground presences and leadership over teams delivering program management, financial management, and operational effectiveness...Contract workTemporary workFlexible hours- US101 Guidehouse Inc. is seeking a Program Manager to lead teams within the Defense and Security Segment, specifically focusing on IC clients. The role involves substantial leadership and management responsibilities, ensuring exceptional program delivery and client satisfaction...
- Overview Amyx is seeking an Outreach and Engagement Program Manager (O&E PAS PM) for our DOD client in the greater National Capitol Region. Responsibilities... ...content development, writing, web and social media operations, project management, presentation development, speaker...Contract workTemporary workFor contractorsWork at officeFlexible hours
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Tennessee Society of Association Executives
Washington DC4 hours ago $85k - $141k
...Dovel Technologies, Inc is looking for a Program Manager to lead Technical Support and User Engagement for a federal data access program. This hybrid full-time... ...projects. Responsibilities include overseeing program operations, managing user engagements, and ensuring...Full timeRemote workDovel Technologies
Bethesda, MD5 hours ago$210k - $240k
...Variate is seeking a Head of Client Operations to lead and streamline client engagements remotely in Bethesda, Maryland. This role requires a proven operational... ...leader with over 10 years of experience managing client programs and overseeing senior leaders. You will define...Remote workVariate
Bethesda, MD1 day ago$210k - $240k
...Oversee and elevate all client engagements from strategy through execution, ensuring teams... ...Variate is looking for a Head of Client Operations to oversee our Design Directors and... ..., and speed. This is not a program management role. This is a systems leadership role...Full timeRemote workVariate
Bethesda, MD4 hours ago- Galloway- is seeking a TDM Project Manager to manage diverse projects aimed at promoting sustainable transportation options in Maryland. This role involves client engagement, program development, and leading campaigns to foster behavior change towards alternative transportation...
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- ...real results and to prevent injuries. Our program is designed to tone muscle and maximize... ...corporate offices. About the Role The Client Operations Lead is an introductory leadership... ...and communicates recaps to their line manager appropriately. Deliver operational excellence...Local areaShift workNight shiftWeekend workDay shift
- Nightwing Group is seeking an Engagement Support Specialist in Arlington, VA. This full-time role involves coordinating technical and logistical support for cloud engagement operations related to cybersecurity. The specialist will liaise with government stakeholders and...Full time
- A leading food service management company is looking for a Catering Operations Manager in Washington, D.C. The role involves managing catering operations, overseeing events, and ensuring excellent client service. The ideal candidate has 3-5 years of experience in hospitality...
$19.5 per hour
A leading fitness studio in Washington, D.C. is seeking a Client Operations Lead who will drive studio sales and operations. This role is crucial for ensuring a high-quality client experience and maintaining standards of hospitality. The ideal candidate will possess strong...Hourly payShift work- Barry is seeking a Client Operations Lead to support studio sales and operations, ensuring every client has an exceptional in-studio experience. This role involves acting as a studio leader, maintaining high hospitality standards, and fostering memorable client interactions...
- ...Perkins Coie is looking for a Senior Legal Project Manager to join its Legal Project Management team. In this role, you will assist with complex client engagements, provide training, and manage multiple projects to ensure timely deliverables. The ideal candidate has at...
Perkins Coie
Washington DC1 day ago
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