Client Engagement & Program Operations Manager
Districttechgroup
Client Engagement & Program Operations Manager Washington, DC Remote Full-Time About This Role As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement. Responsibilities • Serve as the primary point of contact for assigned client accounts • Conduct regular business reviews and strategic planning sessions with clients • Coordinate service delivery across technical teams and ensure SLA compliance • Identify opportunities for service expansion and upselling • Manage client onboarding and ensure smooth transitions • Track and report on key performance metrics and client satisfaction • Resolve escalated client issues and manage expectations effectively • Develop and maintain strong relationships with client stakeholders at all levels • Oversee program operations and resource allocation Qualifications ✓ 4+ years of experience in client success, account management, or program management ✓ Background in cybersecurity, IT services, or managed services industry ✓ Proven track record of managing enterprise client relationships ✓ Strong project management and organizational skills ✓ Excellent communication and presentation abilities ✓ Experience with CRM and project management tools ✓ Ability to understand technical concepts and translate them for business stakeholders ✓ Bachelor's degree in Business, IT, or related field Preferred Qualifications + PMP or similar project management certification + Experience in MSP/MSSP environment + Background in sales or business development + Familiarity with cybersecurity services and solutions + Experience managing remote teams What We Offer ★ Fully remote work environment ★ Competitive salary and commission structure ★ Health, dental, and vision insurance ★ Career growth in a rapidly expanding company #J-18808-Ljbffr
Vacancy posted 1 day ago
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