Front Desk Receptionist

Front Desk ReceptionistOur East St Louis office is looking for either part-time or full-time Front Desk Receptionist(s) to join their team!We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our ESL office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.Job PurposeTo effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.Responsibilities:Greet and check in patientsAnswering the phone and scheduling appointmentsMaintain patient accounts and recordsKnowing and understanding insurance plan rules and protocols and able to follow themHaving patience and ability to be sensitive to patient emotionsAbility to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.Verify patient's insuranceInsure all record keeping requirements are fully and accurately completedSubmit claims to insurance companiesNotify Office Manager of equipment trouble or general safety concernsAttend and participate in morning huddles, chart reviews and regular office meetings..Follow company policy and proceduresUnderstand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.Other tasks as assigned.RequirementsQualifications/ Skill SetsExcellent customer/patient service and verbal communication skills.Ability to read, write, speak and understand information and effectively present information one-on-one with patients.Ability to apply common sense understanding to carry out details written or verbally instructed.Basic computer knowledgeExperience with dental management software experience is preferredAbility to work in fast paced, patient-focused environment.Organizational skills and Detail orientedInterpersonal and Listening skillsRequires excellent customer service skills.Previous dental office experience preferred but not required.Training ProvidedBenefits offeredHealth, Dental and Vision Insurance401(k) Retirement PlanPaid Holidays & Time OffAccess to Financial AdvisorsBasic Life & AD&D InsuranceVoluntary Life InsuranceVoluntary Short-Term & Long-Term DisabilityOn demand Pay > Receive a portion of your check before payday!Part-Time Employees: Flex time, 401K, financial advisors, and on demand pay!Availability / Schedule:Working hours between: M-F,8:30 AM - 6:00 PM and Sat, 9AM -4 PMFull time employment:4+ days a week, 30-40 hours per weekavailable to work Saturdays, when neededFull shifts (8-10 hours)Part time employment:2+ days a week, 29 hours or less per weekavailable to work Saturdays, when neededmultiple half day shifts or fewer full day shifts Familia Dental