Customer Advocate (On-Site)

Description

Help teachers, coaches, and kids have better days

Every successful PE class, practice, or recess starts behind the scenes with someone making sure the right equipment shows up, on time, and exactly as expected. When that happens, no one notices. When it doesn’t, everyone does.

That’s where this role comes in.

Gopher Sport is hiring customer service Customer Advocates who take pride in accuracy, consistency, and follow-through and who understand that doing the work right matters just as much as doing it fast.

Who We Are:

Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.

Our Purpose:

Simple and powerful: “To help teachers and coaches show kids how to have fun and be healthier through physical activity.”

Our Values:

Our values guide how we show up for customers and for each other:

• We create delighted fans
• We are one dependable and trustworthy team
• We are passionate about quality and excellence
• We move fast to innovate, simplify, and improve

This role lives at the intersection of all four.

About the Role (and a little honesty):

The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time.

This role is not for everyone.

If you prefer vague responsibilities, loose standards, or guessing your way through issues, this probably won’t feel like a great fit.

If you like clear expectations, measurable outcomes, and being trusted to own your work, you’ll likely do very well here.

The quality of your work directly affects whether a teacher can start class on time and whether a customer chooses to come back.

No pressure.
(Okay, a little pressure — but the good kind.)

This is a full time, in-person position in Owatonna, MN.

What You’ll Do:

• Enter customer orders and quotes accurately
• Respond to customer questions quickly and professionally via phone, email, chat and text
• Solve issues and follow through until they’re fully resolved
• Represent the voice of the customer
• Build strong product and process knowledge
• Be dependable, your teammates count on you

This is a hands-on role. The best Customer Advocates don’t just react; they anticipate needs and prevent problems before they happen.

What Success Looks Like:

In your first 6–12 months, success means:

• Accurate work with minimal rework
• Clear, timely, professional customer communication
• Following through on commitments (every time)
• Growing confidence through strong product and process knowledge
• Positive feedback from customers and internal partners
• Continued growth in skills and responsibility
• Fully engaging in training, asking questions early, and being comfortable saying “I don’t know yet” while you learn

We don’t expect you to know everything on day one. We do expect curiosity, ownership of learning, and steady progress.

Requirements

What We’re Looking For

• Pride in doing work the right way
• Strong attention to detail
• At least 1-year of customer service and data entry experience
• Comfort using computers and Microsoft Office tools
• Focus and adaptability in a fast-paced environment

If accuracy feels satisfying to you and finishing things properly matters, you’ll likely enjoy this role.

Why Join Gopher Sport

• $21.50 per hour starting pay
• Up to a 5% increase after 6 months , with additional growth tied to skill progression
• Annual merit increases based on performance
• Clearly outlined career path where you have ownership in defining your future and opportunity to earn an additional increase with each progression
• Health insurance options, vision insurance
• 3 weeks of PTO in your first year
• 3 weeks of remote-flexible work time
• 8 paid company holidays
• Profit sharing, 401(k), tuition reimbursement
• Product discounts and onsite fitness center

How to Apply

Please submit:

• Your resume
• A short cover letter explaining why this role interests you and how your experience aligns

Selected candidates may be invited to complete brief assessments and interviews to ensure a strong mutual fit.