Chick-fil-A Restaurant Operations Manager

Job Description

Job Description

Company: Chick-fil-A Cleveland Avenue

• Operator Johnnie Hughes grew up in Atlanta and worked at his parents restaurant throughout middle and high school
  
• Johnnie attended Georgia Tech, before going to work at both Delta and Clorox
  
• Johnnie Hughes is a brand-new Owner/Operator, and took over Cleveland Avenue in August 2026
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Health Insurance Contribution
  
• Bonus Opportunities
  
• Competitive Pay
  
• Flexible Scheduling
  
• Free Food every shift
  
• Overtime Available
  
• Access to Scholarships
  
• Career Advancement Opportunities
  
• Sundays Off
  

Opportunity

We are seeking a dynamic and experienced Restaurant Operations Manager to join our leadership team at Chick-fil-A Cleveland Avenue . This is an exciting opportunity for a hands-on restaurant leader who is passionate about developing people, building strong systems, and creating operational excellence. Rather than stepping into a narrowly defined department, you will have the opportunity to make an immediate impact across the restaurant while identifying where your strengths can best serve the business, whether in Training, Front of House, Back of House, or another key area of leadership.

This role is ideal for a compassionate , business-minded leader who loves coaching others and wants the opportunity to help build a growing leadership team. You will work alongside the Owner/Operator and restaurant leadership to strengthen systems, develop future leaders, and create an exceptional experience for both team members and guests.

Your Impact

• Lead daily restaurant operations while ensuring excellence in food safety, quality, speed, accuracy, and hospitality
  
• Build, implement, and improve systems that create consistency and operational excellence throughout the restaurant
  
• Coach and develop Team Members and emerging leaders, creating a strong pipeline of future leadership talent
  
• Help establish effective training systems that equip Team Members to succeed and support long-term restaurant growth
  
• Identify opportunities to strengthen Front of House, Back of House, Training, and overall restaurant performance
  
• Lead alongside the team in daily operations while modeling accountability, excellence, care, and a people-first leadership approach
  
• Develop leaders through consistent coaching, feedback, clear expectations, and follow-through
  
• Partner with the Owner/Operator and General Manager to identify business needs, solve problems, and execute restaurant priorities
  
• Take ownership of an area of the business based on your experience, strengths, and the evolving needs of the restaurant
  
• Help build a high-performing culture where Team Members feel cared for, challenged, developed, and equipped to succeed
  

Background Profile

• 2+ years of Leadership experience in quick-service, hospitality, kitchen or restaurant operations
  
• Availability to open and/or close the restaurant as needed, work up to 45 hours per week, and work 100% of your time in restaurant operations
  
• Desires career growth and will thrive with our Leadership Development and Mentoring
  
• Bachelor's Degree (preferred)
  
• Passion for Chick-fil-A's values
  

Apply now and you will be contacted ASAP.