CUSTOMER SERVICE REP

Job Description

Job Description

SOMACIS, Inc. – Global Printed Circuit Board Manufacturer for 50+ years

Company Overview: 

SOMACIS, Inc. is a leading manufacturer of Printed Circuit Boards (PCBs), serving a diverse range of industries including Aerospace, Avionic, Military, Commercial, and Medical Applications. Our commitment to quality and innovation has earned us a reputation as a trusted partner and supplier of high-performance PCBs.

Position Description:

A Customer Service Representative (CSR) is the point of contact for our customers. They answer questions, share order updates, and work closely with our internal teams to make sure customers get clear, timely information. The Customer Service Representative keeps communication smooth, follow up proactively, and help create a positive experience from the first inquiry all the way through shipment.

Key Responsibilities:

• Accurately enter data into corresponding fields within software programs
• Communicate and coordinate effectively across all departments to prepare data packages
• Coordinate with Customer Service and Sales team on technical data, contract reviews, etc.
• Ensure customer satisfaction and provide professional customer support
• Maintain and create bookings, open orders, and shipments
• Manage claims and support RMAs post sales
• Manage and organize records and files
• Monitor and process order confirmation for customers
• Order and data entry in ERP systems
• Provide daily support to Sales Managers and Account Managers
• Send shipping documentation and tracking information to appropriate party
• Stock and allocation verification in ERP system
• Support Quotation Team in managing RFQs, data packages, and producing quotes
• Verify and prepare relevant reports

Required Knowledge, Skills, and Abilities:

• 2+ years of customer service and data entry experience
• Ability to work in a team setting
• Ability to acknowledge and resolve customer complaints
• Effective time management, prioritization, and multitasking skills
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Possess patience, empathy, and professionalism
• Strong accuracy and attention to detail
• Strong written and verbal communication skills
• Typing Speed of 50+ WPM
• Experience with ERP systems (SAP & Paradigm is a plus)
• Experience with managing multiple accounts is a plus

Benefits:

• Medical, Dental, Vision Insurance
• 401(k) Program
• Company Sponsored Life & Long-Term Disability Insurance
• Voluntary Insurance Options: Life, Long Term Disability, Short Term Disability, Accident, Hospital Indemnity, Critical Illness Insurance, Legal Insurance, Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
• Option of Health Savings Account (HSA)
• Paid Time Off and Sick Time
• Education Reimbursement Program
• 6 Company Holidays with an additional 3 floating holidays 
• Shift Differential

Eligibility: This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). All applicants must be a 'U.S. Person' as defined by 22 C.F.R. § 120.62 (U.S. Citizen, lawful permanent resident, refugee, or asylee).

Note: Job descriptions aim to provide accurate overviews of roles without exhaustive detail. They serve as reference points for fair pay considerations.

Somacis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, medical condition, genetic information, protected veteran status, and will not be discriminated against on the basis of disability.