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Patient Account Collector - Fertility Claims

ATX Learning

Position
Patient Account Collector
Fertility Claims


About our Client
Our client is one of Southern California's leading fertility centers, providing compassionate, state-of-the-art reproductive care for over 35 years. With multiple locations across Los Angeles, Orange County, and the Inland Empire, their board-certified physicians and clinical teams have helped thousands of individuals and couples build families through personalized treatment and advanced technology. Committed to innovation, inclusivity, and patient-centered care, our client remains a trusted leader in reproductive medicine and family-building care.

Position Overview
We are seeking a dedicated and experienced patient account/self-pay collector to join our client's team. Your primary responsibility will be to follow up on unpaid patient fertility claim balances, ensuring a high level of patient-customer service throughout the process.

Key Responsibilities:
  • Provide excellent patient-customer service.
  • Make outbound calls to patients to collect open balances.
  • Notify customers with high balances and mail past-due notices.
  • Review and reconcile patient ledger and balances.
  • Follow up on the status of payments.
  • Itemize and print courtesy statements for patients.
  • Perform other duties as assigned.
Qualifications
  • Minimum one-year billing and/or collections experience
  • Fertility A/R experience is highly preferred but not required.
  • Excellent customer service skills.
  • Knowledge of soft collection techniques.
  • Compassionate, understanding, and patient-centric approach.
  • Proficiency in Microsoft Word and Excel preferred.
  • Data entry skills and typing speed of 40 wpm.
  • High School diploma or equivalent.
Benefits
  • Free Healthcare
  • Free Fertility Services
  • (15) Days PTO that grows based on Tenure
  • (7) Paid Holidays
  • 401(k)
  • Life Insurance
  • Employee Assistance Program

Additional Information
Full-Time, On-Site | Pasadena, CA
Direct Placement
INDH
Vacancy posted 3 days ago
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