Customer Service Coordinator - Trade Office

$28 per hour

Doug Anderson Plumbing And Heating

North Billerica, MA

Customer Service Coordinator - Trade Office

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA!

Want to know what you're getting into? Let's break it down.

Quick Overview:

Pay: Earn up to $28 per hour

Schedule: 8 am-5 pm, Monday through Friday

Benefits: Enjoy a comprehensive benefits package including health and dental coverage, vacation time, training opportunities, engaging small company events, steady hours, supportive management, and company-provided gear.

Your Role As an Customer Service Coordinator - Trade Office:

You'll manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
Respond promptly to inquiries and book service appointments
Schedule appointments in ServiceTitan and make confirmation calls for the next day's appointments
Proactively reach out to existing customers to schedule maintenance and recurring services
Communicate professionally with customers via phone, text, email, and chat
Maintain accurate customer records and job details in ServiceTitan
Monitor multiple communication channels while ensuring timely responses
Organize follow-ups and manage the office email inbox
Assist with general administrative tasks as needed

Qualifications:

Professional phone skills
Strong oral and written communication skills
Excellent customer service skills
Comfortable booking and rebooking appointments, and guiding customers through decisions
Ability to multitask and stay organized in a fast-paced environment
Confidence using scheduling and office software (ServiceTitan experience is a plus)
Self-motivated with strong follow-through
Must have plumbing/heating/AC office work experience, NO MEDICAL or DENTAL background

What Sets Us Apart?

We are a thriving local company grounded in integrity, reliability, and community engagement. Our mission is to provide exceptional plumbing and heating services while ensuring that each customer has a top-notch experience. Our growth is fueled by our unwavering dedication to customer satisfaction, employee well-being, and fostering long-term relationships. We promote open communication, continuous improvement, and a workplace culture where every contribution is valued.

Apply in Moments:

Ready to take your career to the next level as our Customer Service Coordinator - Trade Office? The process is quick and easy-fill out our initial 3-minute, mobile-friendly application today! Your future starts here-don't miss out on this exciting opportunity!

Doug Anderson Plumbing And Heating

Apply

Vacancy posted 9 hours ago

Similar jobs that could be interesting for youBased on the Customer Service Coordinator - Trade Office in North Billerica, MA vacancy

Customer Program Office Lead
$211.63k - $306.46k
...Learn more at and on LinkedIn and X.Customer Program Office Lead San Jose, CA / Wilmington, MA/Dallas... ...a new level of cross-functional coordination. Strategic customer engagements now span... ...of State - Directorate of Defense Trade Controls. As such, applicants for this...
Work at office
Permanent employment
Full time
Flexible hours
Shift work
Day shift
Analog Devices
Wilmington, MA
3 days ago
Trade Compliance Analyst
...MACOM has design centers and sales offices throughout North America, Europe... ...addition, MACOM offers foundry services that represents a key core competency... ...all of our products to give our customers insights into our entire portfolio. Trade Compliance AnalystThis position...
Work at office
MACOM
Lowell, MA
2 days ago
Trade Compliance Manager
...with a primary focus on global trade regulations and a secondary... ...investigations.Preferred: Licensed U.S. Customs Broker (LCB) or equivalent... ...officials, and external service providers.Highly effective individual... ..., including Microsoft Office and other compliance-related software...
Work at office
Contract work
Casual work
Weekend work
Afternoon shift
Crane Co.
North Billerica, MA
3 days ago
Customer Service Coordinator I
$16.8 - $18.76 per hour
...Customer Service Coordinator I CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling...
Suggested
Local area
Computer Task Group
Tewksbury, MA
4 days ago
Customer Service Coordinator I
$19 per hour
...extension Schedule: Monday - Friday, 8 hour/day, 9:30am - 6:00pm Pay: $19 hourly Preferred Experience ~2 years of customer service call center experience. ~ Candidates need the ability to multi-task with computers. Summary Act as the first...
Suggested
Hourly pay
Monday to Friday
Careers Integrated Resources Inc
Tewksbury, MA
1 day ago
Customer Service Coordinator
...Customer Service Coordinator I Location: Tewksbury, MA (Onsite) Schedule: Monday Friday | 9:30 AM 6:00 PM Interview Process Round 1: Phone Interview with Hiring Manager Round 2: Onsite Panel Interview Position Overview The Customer Service Coordinator I serves as the...
Local area
Monday to Friday
NESCO Inc
Tewksbury, MA
1 day ago
Customer Service Coordinator II
$22.65 - $23.25 per hour
...Customer Service Representative CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Representative. Type: Contract Location: Tewksbury, MA Candidates must be able to commute and work onsite in Tewksbury, MA. Pay...
Contract work
Computer Task Group
Tewksbury, MA
2 days ago
Section Leader - Mgr, Mech Eng
$107.5k - $204.5k
...retention efforts.Guide mechanical design efforts from concept and trade studies through detailed design, production transition, and... ...attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-...
Work at office
Temporary work
Work experience placement
Remote work
Relocation
Flexible hours
Raytheon
Tewksbury, MA
3 days ago
Customer Service Coordinator
...Customer Service Coordinator Our client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator for their Tewksbury, MA location. Responsibilities: Handle incoming high order volume received via phone and email. Handle high volume of...
ICONMA
Tewksbury, MA
3 days ago
Customer Service Coordinator II
...Job Title: Customer Service Coordinator II Position Summary: Location: Tewksbury, MA - Onsite Work Schedule: Monday-Friday, 9:30 AM - 6:00 PM (EST) Assignment: 6 months anticipated, with potential for extension based on business demand Education: High school...
Hourly pay
Contract work
Monday to Friday
Shift work
Corning Incorporated
Tewksbury, MA
3 days ago
Customer Service Coordinator I
$16.8 - $18.76 per hour
...CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry,...
Contract work
Local area
Computer Task Group
Tewksbury, MA
5 days ago
Director Client Engagement
$154.1k - $220.33k
...financial advisors, skilled trades professionals and... ..., MA, with additional office locations and hybrid... ...refine and improve the customer journey.  They are generative... ...is responsible for coordinating all Laudio client... ...ensure timely delivery of services. Monitoring project...
Work at office
Full time
Contract work
Local area
Remote work
Ascend Learning
Burlington, MA
3 days ago
Remote Mental Health Intake & Outreach Coordinator
...Health in Chelmsford, MA seeks a part-time Intake and Outreach Coordinator to pair clients with clinicians and liaise with local... ...coordinating with billing. Ideal candidate has mental health or medical-office experience and strong communication skills. Hybrid work with...
Work at office
Remote job
Part time
Local area
Flexible hours
Ellie Mental Health - Chelmsford, MA
Chelmsford, MA
2 days ago
Behavioral Health Intake and Outreach Coordinator
...by conducting in-person or virtual meetings to introduce our services, how our referral process works and provide brochures and... ...Requirements Previous experience in a mental health setting, medical office, or customer service is preferred. Ideally some knowledge/experience in...
Work at office
Local area
Jobtailor
Chelmsford, MA
9 hours ago
Behavioral Health Intake and Outreach Coordinator
$20 - $23 per hour
...Intake And Outreach Coordinator As an Intake and Outreach Coordinator at our locally... ...or virtual meetings to introduce our services, how our referral process works and provide... ...in a mental health setting, medical office, or customer service is preferred. Ideally some...
Work at office
Hourly pay
Part time
Local area
Work from home
Monday to Friday
Flexible hours
Ellie Mental Health - Manchester, New Hampshire
Chelmsford, MA
4 days ago
Manager, Customer Service
...Hudson, NH Description: The Manager, Customer Service will direct and oversee the organizations customer service and order administration... .... Strong Excel, Word, PowerPoint and Microsoft Office skills Willingness to learn other software tools to continue...
Work at office
Contract work
Relocation
kSARIA
Billerica, MA
3 days ago
Multi-Office Leader
$61.9k - $77.4k
About The Role The Multi-Office Leader, known internally as an Area Experience Leader,... ...setting clear expectations for consultative service, operational execution, team performance... ...with office readiness, facilities, coordination, or operational infrastructure across multiple...
Work at office
Minimum wage
Temporary work
Work experience placement
Seasonal work
Local area
Night shift
Afternoon shift
H&R Block
Chelmsford, MA
3 days ago
Water/Wastewater Engineering People Leader
...infrastructure investment worldwide, our services are in great demand. We invite you to... ...the Water Business Line, Chelmsford, MA office.  The department consists of Professional... ...design including emerging technologies, coordination with vendors; the development of technical...
Work at office
Local area
Worldwide
Flexible hours
AECOM
Chelmsford, MA
2 days ago
Customer Support & Quotes Coordinator
...Customer Support & Quotes Coordinator Xico Lighting Architectural Lighting Manufacturer Woburn, MA Role Overview Xico Lighting is hiring... ...Assist with order entry when required. Support general office administrative tasks. Help maintain quoting templates...
Work at office
XICO Lighting
Woburn, MA
1 day ago
Business Analysis, Middle Office
$80k - $140k
...Chares River Development Middle Office team is looking to hire a... ...documents Work directly with customers and product management team to... ...interest in financial markets and trading.  Demonstrated ability... ...making our mark on the financial services industry. For more than two...
Work at office
Full time
Temporary work
Flexible hours
State Street Bank
Burlington, MA
21 hours ago
Accounting Manager
$179.85k - $340.97k
..., LLP (Baker Tilly) provide professional services through an alternative practice structure... ...Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members... ...relationships with colleagues in the office, other service lines, and engagement/project...
Work at office
Local area
Worldwide
Shift work
Baker Tilly Advisory Group, LP
Tewksbury, MA
5 days ago
Business Office Manager (BOM)
$70k - $85k
...to seek compassionate professionals who want to make a real difference in the lives of our residents. Job Summary As the Business Office Manager (BOM) at Vantage at Lowell, you will oversee the financial and administrative operations of the facility. This role supports...
Work at office
Full time
Vantage Care, LLC
Lowell, MA
4 days ago
Director, Contracts (Onsite)
...REAs) for requirements and risks, ensure proposed solutions meet customer requirements, addresses risks, while meeting company policies... ...Product Line Lead, Program Managers, Business/Estimating, and Office of General Counsel. The selected candidate will advise management...
Work at office
Contract work
Raytheon
Tewksbury, MA
1 day ago
Americas Global Trade Compliance Supervisor
$104k - $120k
...products that are trusted by customers in residential and commercial... ...individual will be part of the Global Trade Compliance Team and will be... ...when requiredAbility to coordinate and deliver project goals and... ...be working remotely in an office environment. You may be required...
Work at office
Permanent employment
Full time
Internship
Local area
Remote work
Flexible hours
Shift work
Watts Water Technologies
North Andover, MA
1 day ago
Lead, Product Management - Pricing & Profitability
$118k - $157k
...Pricing and Profitability Lead, you will coordinate and partner with our divisional teams,... ...development including market trends and customer buying behaviors Conduct periodic training... ...on your life inside and outside of the office.WHAT WE OFFEROur total rewards package goes...
Work at office
Full time
H1b
Entegris
Billerica, MA
3 days ago
Section Leader: Naval Radars (SI&T) Onsite
$107.5k - $204.5k
...maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 107,500 USD...
Work at office
Temporary work
Work experience placement
Remote work
Relocation package
Flexible hours
Shift work
Raytheon
Tewksbury, MA
3 days ago
LTAMDS Radar Diagnostics and Calibration Lead
$132.4k - $251.6k
...LRU logic and fault isolation techniquesExperience in preparing customer and/or management level briefingsExperience defining clear,... ...select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site...
Work at office
Temporary work
Work experience placement
Remote work
Flexible hours
Raytheon
Tewksbury, MA
2 days ago
Community Association Manager
$75k - $85k
...with occasional meetings in the Lexington office. Daily responsibilities:... ...letters when necessary. Deliver quality customer service by responding promptly to owner requests... ...requests and work orders; schedule and coordinate maintenance vendors and contractors for...
Work at office
For contractors
Remote work
Associa
Lexington, MA
18 hours ago
Outreach Coordinator
$23 - $27 per hour
...Overview We are seeking a skilled and motivated part‑time Outreach Coordinator to join our team. This role is responsible for coordinating... ..., donor and payment tracking, event support, and general office administration. This position also plays an important role in...
Work at office
Hourly pay
Part time
Afternoon shift
Habitat for Humanity of Greater Lowell
Westford, MA
21 hours ago
Ground Based Radar Digitization (GBRD) Program Earned Value Lead
$86.8k - $165.2k
...prior relevant experience, or an Advance Degree in a related field and a minimum of 3 years’ experience.Experience with Microsoft Office tools including MS Excel, Word, and PowerPointExperience with Earned Value Management (EVMS) and/or Estimate At Complete (EAC) processQualifications...
Work at office
Contract work
Temporary work
Work experience placement
Immediate start
Remote work
Flexible hours
Raytheon
Tewksbury, MA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Coordinator - Trade Office. Be the first to apply!