Information Technology Support Analyst II
$46.52 - $50.54 per hourDirectedLINK LLC
Job Description
Job Description
Title: Information Technology Support Analyst II
Employment Type:6 months
Compensation Range: $46.52-$50.54
Location: Southern California
Work Schedule: 9/80 6:30am – 4:45pm with every other Friday off
Industry: Information Technology / Utilities
Company Overview
This organization operates large-scale public infrastructure systems and maintains enterprise technology environments supporting mission-critical operations. The role supports internal users through technical troubleshooting, systems support, documentation, and operational continuity activities.
Position Summary
The Information Technology Support Analyst II performs intermediate-level IT support activities including troubleshooting hardware and software issues, responding to support requests, supporting endpoint technologies, maintaining enterprise applications, and assisting with operational continuity across multiple IT environments.
Key Responsibilities
- Troubleshoot and support software, hardware, and enterprise systems
- Respond to end-user requests and provide technical resolutions
- Support and document service requests using enterprise ticketing platforms
- Install, configure, and maintain endpoint devices and software applications
- Support desktop, laptop, mobile, and peripheral technologies
- Assist with access controls and Active Directory administration
- Maintain asset tracking and equipment inventory systems
- Support operational systems, backups, and enterprise environments
- Develop documentation and provide user training
Required Qualifications
- Bachelor’s degree in a related field
- Minimum two years of relevant IT support experience
- Experience supporting enterprise desktop and endpoint environments
- Knowledge of hardware, software, networking, and operating systems
- Ability to diagnose and resolve technical issues
- Experience supporting end users in enterprise environments
- Ability to prioritize multiple requests and communicate effectively
Preferred Qualifications
- Experience with the following enterprise applications and technologies:
- Granicus
- Zoom
- ServiceNow
- Tanium
- SCCM
- Windows 11
- Microsoft Office Suite (Word, Outlook, Excel, etc.)
- Microsoft Teams
- Adobe applications
- Active Directory
- CheqRoom
- Workspace ONE (WS1)
- Experience supporting endpoint management and deployment tools
- Exposure to access management and enterprise security processes
- National Help Desk Certification preferred
Technical Environment / Applications Supported
- Granicus
- Zoom
- ServiceNow
- Tanium
- SCCM
- Windows 11
- Microsoft Office Suite
- Microsoft Teams
- Adobe
- Active Directory
- CheqRoom
- Workspace ONE (WS1)
Vacancy posted 9 days ago
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