Information Technology Support Analyst II

$46.52 - $50.54 per hour

DirectedLINK LLC

Job Description
Job Description
Title: Information Technology Support Analyst II
Employment Type:6 months
Compensation Range: $46.52-$50.54
Location: Southern California
Work Schedule: 9/80 6:30am – 4:45pm with every other Friday off
Industry: Information Technology / Utilities
Company Overview
This organization operates large-scale public infrastructure systems and maintains enterprise technology environments supporting mission-critical operations. The role supports internal users through technical troubleshooting, systems support, documentation, and operational continuity activities.
Position Summary
The Information Technology Support Analyst II performs intermediate-level IT support activities including troubleshooting hardware and software issues, responding to support requests, supporting endpoint technologies, maintaining enterprise applications, and assisting with operational continuity across multiple IT environments.
Key Responsibilities
Troubleshoot and support software, hardware, and enterprise systems
Respond to end-user requests and provide technical resolutions
Support and document service requests using enterprise ticketing platforms
Install, configure, and maintain endpoint devices and software applications
Support desktop, laptop, mobile, and peripheral technologies
Assist with access controls and Active Directory administration
Maintain asset tracking and equipment inventory systems
Support operational systems, backups, and enterprise environments
Develop documentation and provide user training
Required Qualifications
Bachelor’s degree in a related field
Minimum two years of relevant IT support experience
Experience supporting enterprise desktop and endpoint environments
Knowledge of hardware, software, networking, and operating systems
Ability to diagnose and resolve technical issues
Experience supporting end users in enterprise environments
Ability to prioritize multiple requests and communicate effectively
Preferred Qualifications
Experience with the following enterprise applications and technologies:
Granicus
Zoom
ServiceNow
Tanium
SCCM
Windows 11
Microsoft Office Suite (Word, Outlook, Excel, etc.)
Microsoft Teams
Adobe applications
Active Directory
CheqRoom
Workspace ONE (WS1)
Experience supporting endpoint management and deployment tools
Exposure to access management and enterprise security processes
National Help Desk Certification preferred
Technical Environment / Applications Supported
Granicus
Zoom
ServiceNow
Tanium
SCCM
Windows 11
Microsoft Office Suite
Microsoft Teams
Adobe
Active Directory
CheqRoom
Workspace ONE (WS1)

Vacancy posted 5 days ago

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