Information Technology Support Analyst II

Job Description

Job Description

Title: Information Technology Support Analyst II

Employment Type:6 months

Compensation Range: $46.52-$50.54

Location: Southern California

Work Schedule: 9/80 6:30am – 4:45pm with every other Friday off

Industry: Information Technology / Utilities

Company Overview

This organization operates large-scale public infrastructure systems and maintains enterprise technology environments supporting mission-critical operations. The role supports internal users through technical troubleshooting, systems support, documentation, and operational continuity activities.

Position Summary

The Information Technology Support Analyst II performs intermediate-level IT support activities including troubleshooting hardware and software issues, responding to support requests, supporting endpoint technologies, maintaining enterprise applications, and assisting with operational continuity across multiple IT environments.

Key Responsibilities

• Troubleshoot and support software, hardware, and enterprise systems
• Respond to end-user requests and provide technical resolutions
• Support and document service requests using enterprise ticketing platforms
• Install, configure, and maintain endpoint devices and software applications
• Support desktop, laptop, mobile, and peripheral technologies
• Assist with access controls and Active Directory administration
• Maintain asset tracking and equipment inventory systems
• Support operational systems, backups, and enterprise environments
• Develop documentation and provide user training

Required Qualifications

• Bachelor’s degree in a related field
• Minimum two years of relevant IT support experience
• Experience supporting enterprise desktop and endpoint environments
• Knowledge of hardware, software, networking, and operating systems
• Ability to diagnose and resolve technical issues
• Experience supporting end users in enterprise environments
• Ability to prioritize multiple requests and communicate effectively

Preferred Qualifications

• Experience with the following enterprise applications and technologies:
• Granicus
• Zoom
• ServiceNow
• Tanium
• SCCM
• Windows 11
• Microsoft Office Suite (Word, Outlook, Excel, etc.)
• Microsoft Teams
• Adobe applications
• Active Directory
• CheqRoom
• Workspace ONE (WS1)
• Experience supporting endpoint management and deployment tools
• Exposure to access management and enterprise security processes
• National Help Desk Certification preferred

Technical Environment / Applications Supported

• Granicus
• Zoom
• ServiceNow
• Tanium
• SCCM
• Windows 11
• Microsoft Office Suite
• Microsoft Teams
• Adobe
• Active Directory
• CheqRoom
• Workspace ONE (WS1)