Billing Coordinator

Billing Coordinator

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

The Billing Coordinator supports weekly billing cycles and daily customer payment processing while ensuring billing accuracy, resolving account discrepancies, maintaining customer records, and supporting reporting and process improvement initiatives. This role requires strong attention to detail, analytical ability, organization, and communication skills.

Location: Kansas City, MO - Hybrid: In office Tuesday, Wednesday and Thursday

Job Type: Full-time

Schedule: Fixed

Overtime: Occasionally

Travel: No

Requirements

• Support weekly bill cycle preparation, testing, and execution, ensuring billing is completed accurately and on schedule
• Receive and post customer payments from bank files and mailed payments in a timely and accurate manner
• Research and resolve billing discrepancies and customer account issues submitted by Customer Service
• Add and update charges within the billing platform and ensure account adjustments are completed accurately
• Send required customer notifications and forms and upload returned documentation to customer account records
• Conduct root cause analysis and gather, analyze, and summarize data from multiple internal systems
• Provide backup support for delinquency and insufficient funds processes as needed
• Perform other duties and responsibilities as assigned based on departmental and business needs

Required Qualifications

• Strong attention to detail and excellent organizational skills
• Proficiency with Microsoft Office products, including Excel and PowerPoint
• Strong data analysis and reporting skills with the ability to obtain information from multiple sources and translate it into accurate, repeatable reporting
• Ability to manage multiple priorities, organize work effectively, meet firm deadlines, and maintain a high degree of accuracy

Standard Company Benefits Include

• Paid time off
• Full benefits (i.e. health, dental, and vision)
• Life insurance
• Long-term and short-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.