Marketing Coordinator

Norwich, New York

Full time

JR4928

Pay Range: $62,375.00 - $80,726.88

Responsible for the marketing of assigned new and renewal accounts, determining markets, obtaining and evaluating quotations, negotiating terms and pricing, and making recommendations to sales staff. Maintain knowledge of carrier underwriting criteria and marketing requirements. Proficient with various carriers' online rating systems. Develop a full working knowledge of agency standards and marketing workflows. Prepare and complete accurate submissions by populating/maintaining data in agency management system. Prepare proposals for sales staff, policy orders and binders with the successful carrier. Assist with transitioning accounts from marketing state to the service teams with proper documentation and data in the agency's management system. In addition, may be responsible for performing customer service on commercial property & casualty accounts serving as customer’s advocate between the customer and the insurance carrier. Collaborates with commercial producers to identify potential coverage gaps and recommends best offering to customer and producer.

Education and Experience:

• New York State Property & Casualty Brokers License

• 3-5 years commercial lines account experience required

• Associate degree or equivalent work experience

• Property & Casualty Broker's license and/or Life, Accident, and Health license or ability to obtain within 6 months of hire

• Professional Insurance designation req or ability to obtain within 12 months

Skills and Abilities:

• Excellent written and oral communication skills

• Knowledge of Microsoft Word, Excel, Outlook and Explorer

• Advanced knowledge of Agency Management System

• Advanced knowledge of commercial insurance products and coverages

• Excellent organizational and time management skills

• Ability to develop relationships with insurance carrier underwriters and Service team

• Ability to multi-task with attention given to detail

• Ability to adapt to changing situations

• Ability to negotiate insurance terms, conditions & pricing.

Unique Job Characteristics and Requirements:

• Occasionally attend Insurance Company functions, meetings, and seminars at offsite locations. '

• Ability to travel regionally

Tasks Performed:

• 20% - Prepares submissions & quote proposals, negotiates terms, assists Account Executives with developing presentation strategy, finishes process with account binding and file documentation.

• 20% - Following department and agency procedures, perform or oversee all key servicing aspects of assigned commercial accounts, within the agency management system and/or carrier websites, including but not limited to, new business & renewal submissions, coverage review and analysis, proposals, policy changes, review and timely delivery of policy documents. Ensure system documentation is professional, thorough, concise, and free of typographical errors.

• 20% - Identify commercial account customer issues or concerns by listening and clarifying the customer's comments, researching system files, procedures, and guidelines to determine the action needed, then provide an accurate verbal or written response to the customer, regarding existing coverage levels and recommend additional products or services to minimize coverage gaps when applicable.

• 15% - Utilize insurance carrier online rating portals to obtain quote proposals

• 10% - Perform coverage reviews and work with Account Executives to make recommendations and develop strategy for marketing and placement.

• 5% - Regularly works with Agency service team to identify accounts that need to be remarketed on renewal and help with seamless transition on accounts moving from marketing to service department.

• 5% - Meets with insurance carrier underwriters to keep current on market conditions, carrier appetite, and process for efficient account quoting

• 5% - Perform other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers

• Stationary 75% of the time or greater

• Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.

• Parental Leave: Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Flexible Spending Accounts: For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family.

• Tuition Reimbursement: Invest in your education and career growth.

• Employee Assistance Program (EAP): Access to support and resources.

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety.

• Employee Assistance Program (EAP): Access to support and resources.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

• EEO is the law (

• EEO is the Law Poster Supplement

• Pay Transparency Nondiscrimination Provision (

• Family Medical Leave Act (FMLA) Poster

• Employee Polygraph Protection Act (EPPA) (

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call View phone number on click.appcast.io or contact us via email at View email address on click.appcast.io. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.